Overview
What is SerVme?
SerVme is a guest experience platform designed for hospitality operators. According to the vendor, the product aims to create loyal guests, collect guest data, and streamline operations to drive revenue. It is intended for operators of all sizes, from neighborhood restaurants to global hotels, and is...
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Product Details
- About
- Tech Details
What is SerVme?
SerVme is a guest experience platform designed for hospitality operators. According to the vendor, the product aims to create loyal guests, collect guest data, and streamline operations to drive revenue. It is intended for operators of all sizes, from neighborhood restaurants to global hotels, and is commonly used by professionals in the restaurant, events, and hotel industries.
Key Features
Reservation and Waitlist Suite: SerVme offers a dynamic seating platform that allows agents to maximize revenue per table based on guest preferences and robust profiles, according to the vendor.
CRM & Guest Profiling: The vendor states that SerVme's smart guest management platform provides real-time guest data to increase footfall and spending. It helps operators understand guests' preferences, arrival history, spending patterns, and more to deliver a personalized guest experience.
Data & Reporting: SerVme integrates with key systems to funnel data into a centralized CRM platform. The vendor claims that real-time analytics are presented in dynamic charts and easy-to-read diagrams, providing insights on operational performance and sales. Automated and customizable reports track real-time performance across several venues.
Event Management: According to the vendor, SerVme allows operators to tag special events with upfront payments, decreasing no-shows and last-minute cancellations. It also helps operators promote events and drive sales opportunities at no cost.
Marketing Platform: SerVme enables tracking of marketing analytics such as open rates, bounce back rates, and other valuable metrics for launching campaigns, as per the vendor's claims.
Integrations: SerVme is directly connected with telephones, ensuring non-duplicate guest data, operational efficiency, and an ultimate guest experience, according to the vendor. It also integrates with leading POS providers, allowing operators to understand guest preferences and habits. Seamless communication with hotel property systems retrieves guest information related to dining history, preferences, spending, and guest status. SerVme also integrates with various systems to automate operations, provide valuable insights, and enable secure advanced payments, according to the vendor's statements.
SerVme Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
