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SevenRooms has become an indispensable tool for various businesses in managing their client database, improving customer experience and …
Overview
What is SevenRooms?
SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the platform enables operators to automatically drive revenue and profitability by leveraging data to…
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What is SevenRooms?
SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the platform enables operators to automatically drive revenue and profitability by leveraging…
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Product Details
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- Integrations
- Tech Details
What is SevenRooms?
SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the platform enables operators to automatically drive revenue and profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat visits & orders.
Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf.
Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf.
SevenRooms Integrations
SevenRooms Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
SevenRooms has become an indispensable tool for various businesses in managing their client database, improving customer experience and streamlining the reservation process. The software offers customized features that help users to get better insights into their guest's behaviors, preferences, and feedback. With SevenRooms, managing the flow of incoming customers and organizing waitlists has become more efficient, thus improving the overall guest experience.
Users have also found it easy to take down customer information and communicate with guests through the platform, which has resulted in an exceptional experience. Additionally, SevenRooms provides a unique feature of booking directly with the restaurant's system, which has made the reservation process smoother, while saving preferences and requests. With automatic feedback requests sent after guests leave, any negative reviews can be privately addressed within the organization, preventing them from appearing online.
The ability to customize its use is one of SevenRoom's greatest strengths; users have discovered creative functionality that enhances a guest's overall experience. Furthermore, the software allows organizations to know when a guest experiences something unsatisfactory, enabling them to solve these problems quickly. SevenRooms has ultimately solved the business problem of needing guests to pick their reservation duration while providing value far outweighed by competitive products at an affordable cost.
Easy-to-use platform: Reviewers noted that SevenRooms is an easy-to-use platform with a clean and customizable user interface. Multiple users have mentioned how the system has come a long way since its inception, always staying ahead of trends and continually improving.
Valuable customer insights: Many reviewers found that SevenRooms provides valuable customer insights, allowing businesses to gain better understanding of their customers' needs and preferences. Additionally, the flat-fee pricing structure was appreciated by some reviewers as it makes it easier to understand monthly expenses.
Great support team: Some reviewers praised SevenRooms for having an excellent support team available at all times to assist with concerns or queries. These users felt confident in driving guests to their restaurant while providing them with more customized experiences.
Poor Security Governance: Some users have reported that SevenRooms has poor security governance and an unresponsive customer service team when it comes to security breaches and hacking issues.
Lacking Features: Several users expressed that there were features lacking in SevenRooms, such as the inability to track custom questions asked by guests or collect zip code data to determine guests' origins. The search functionality was also found to be limited and unable to search within a particular date range or property venue.
Costly: Many reviewers felt that SevenRooms is expensive for a reservation system and updates were made without prior notice. Furthermore, some found that it did not integrate with BreadCrumb, which would require paying for OpenTable on top of the monthly cost.