SharedInbox

SharedInbox is a shared inbox solution that seamlessly integrates with Slack, enabling teams to efficiently manage customer support and communication directly from their Slack workspace. It offers a collaborative platform for shared emails, such as support@yourdomain.com, eliminating the need for password sharing among team members. SharedInbox caters to businesses of all sizes, from small startups to large enterprises, and is widely used by customer support teams, sales teams, marketing teams, IT teams, and professional services.

Key Features

Connect any email account to Slack: Users can effortlessly connect their email accounts, including Gmail, G Suite, Outlook, Yahoo, or any other email provider, to their Slack workspace using SharedInbox. This integration eliminates the hassle of switching between different platforms, ensuring streamlined communication and collaboration.

Send and receive emails from Slack: With SharedInbox, users can compose and send emails directly from their Slack workspace using the /compose command. Each inbound email creates a dedicated thread, allowing for seamless continuation of conversations. This feature facilitates convenient team collaboration, as every incoming or outgoing email generates a new thread that enables users to tag their teammates and discuss the emails.

Assigning emails and statuses: SharedInbox simplifies email management by providing a dropdown menu labeled "Assign to user" for each email. This allows users to assign emails to specific team members, enhancing task delegation and accountability. Additionally, users can assign statuses to emails using the dropdown menu labeled "Status," ensuring efficient tracking of email progress and preventing any emails from being overlooked.

Due dates for email resolution: To prioritize and manage workload effectively, SharedInbox enables users to set due dates for resolving each email. By selecting a specific date by which the email needs to be addressed, users can ensure timely responses and efficient email management.

Reports for tracking and insights: SharedInbox offers comprehensive reporting capabilities, allowing users to generate reports on assigned emails. These reports provide valuable insights into email assignments, including information on assigned emails, responsible team members, statuses, and due dates. By using the command /si tasks, team members can stay informed about the progress of email assignments, facilitating efficient workflow management.

Compatibility with various email providers: SharedInbox seamlessly integrates with any email provider, including Gmail, G Suite, Outlook, Yahoo, and others. Users can effortlessly connect their preferred email account to Slack, regardless of the provider, ensuring smooth communication and collaboration across different email platforms.

Works within Slack: SharedInbox operates within the Slack interface, eliminating the need for additional installations or applications. Users can leverage the familiar tools and interface of Slack to efficiently manage their emails, reducing the learning curve and ensuring a seamless user experience.

Email deliveries and opens tracking: SharedInbox provides real-time notifications within Slack, informing users when their emails are delivered and opened. This feature enables users to stay updated on the status of their sent emails, allowing them to follow up or take appropriate actions based on recipient engagement.

Email attachment support: SharedInbox allows users to conveniently view and download attachments directly within Slack, eliminating the need to switch between different platforms. This streamlined workflow enhances productivity and saves valuable time by providing quick access to email attachments.

Custom email signature: SharedInbox empowers users to create a personalized email signature that can be attached to their outgoing emails. By adding relevant contact information, branding elements, or other desired details, users can maintain consistent branding and professionalism in their email communication.