ShopHero

The ShopHero Retail Success Platform is a solution designed to assist independent grocers in providing profitable and personalized shopping experiences. According to the vendor, this comprehensive platform caters to independent grocers of all sizes and is suitable for grocery store owners and operators, retail managers, marketing and digital marketing professionals, customer service representatives, and operations managers in the grocery industry. It offers a range of features aimed at attracting, engaging, and delighting customers.

Key Features

Fully Branded eCommerce: ShopHero offers a complete eCommerce solution allowing independent grocers to extend their in-store shopping experience online. Retailers can easily customize their online store with weekly newspaper ads, custom banners, and other personal touches.

Modern Mobile App: ShopHero provides a mobile app that delivers a personalized shopping experience for customers. The app is designed to meet the expectations of online shoppers and supports the growing trend of mobile purchases.

Simple, cost-effective order fulfillment: ShopHero's fulfillment app simplifies the process of picking and checking online orders, making it quick, easy, and profitable for store employees. The app is user-friendly and requires minimal training.

Management Portal - your window on success: ShopHero's administration portal allows retailers to efficiently update, manage, and track their online shopping system. Retailers can easily modify banners, ads, specials, pickup time windows, and more from a centralized location.

Powerful Analytics: ShopHero's administration portal includes robust analytics tools that enable retailers to measure and track the performance of their eCommerce and digital customer engagement operations.

Endless shopping, doorstep delivery: ShopHero's Choice Doorstep service empowers retailers to offer an expanded online shopping experience. Retailers can add tens of thousands of additional products to their existing eCommerce site, which are conveniently shipped directly to customers' doorsteps at no extra cost.

Enhanced choice beyond your shelves: Choice Doorstep provides access to a wide range of products not typically available in-store, including ambient, refrigerated, and frozen items. This seamless online shopping experience helps retailers secure a larger share of their customers' online grocery shopping.

ShopHero Prism: ShopHero Prism is a digital marketing platform that enables grocers to build their brand online and drive traffic to their stores. It offers grocery-focused communications on platforms like Facebook, Instagram, and email, extending the in-store relationship to the digital realm.

In-Store Promotion: ShopHero provides customizable print materials to promote online shopping in stores. These materials include posters, window stickers, flyers, stands, and QR stickers.

Shopper Support: ShopHero offers shopper support services to assist new online shoppers in navigating the platform. Experts provide phone and electronic help desk support, answering questions and resolving technical issues on behalf of the retailer.