SignalZen

SignalZen is a customer support software that integrates with Slack and Microsoft Teams. It is designed for small to medium-sized businesses in various industries, including customer support teams, sales teams, marketing teams, e-commerce companies, SaaS companies, online service providers, digital agencies, and content creators. According to the vendor, SignalZen offers a range of features to enhance communication with customers and improve satisfaction.

Key Features

Live Chat widget: SignalZen provides a customizable Live Chat widget for websites. According to the vendor, businesses can customize colors, chat buttons, text, translations, and positioning. The widget also supports multiple languages, enabling businesses to engage with a global audience. Additionally, it offers auto invitations to proactively engage website visitors.

Slack integration: SignalZen seamlessly integrates with Slack for Customer Support. The vendor states that businesses can choose between two types of integrations: threads or dedicated channels per chat session. This integration provides real-time notifications in chosen Slack channels and enables interactive communication with visitors using buttons and modals.

Microsoft Teams integration: SignalZen easily integrates with Microsoft Teams for Customer Support. According to the vendor, businesses can receive real-time notifications in desired Teams channels and have interactive communication with visitors using adaptive cards. The integration also allows conversations to be routed across different Teams channels.

Email integration: SignalZen allows businesses to receive and answer emails directly from the platform. The vendor states that businesses can customize email templates with branding and support multilingual email responses. Additionally, it supports attachments for secure file transfer.

Copilot (ChatGPT): SignalZen features an AI chatbot called Copilot for automated customer service. According to the vendor, businesses can train the chatbot by scanning their website or adding text content. Copilot can be enabled when operators are offline or used continuously to provide continued customer support even when operators are unavailable.

Console: SignalZen provides an administration console for managing and configuring Customer Support. The vendor states that businesses can use integration wizards for easy setup with Slack, Microsoft Teams, and other platforms. The console includes a statistics dashboard to monitor Customer Support performance, audit chats, export data, and configure settings.

Integrations: SignalZen offers native integrations with popular platforms such as Zapier, WordPress, Shopify, Drupal, and Joomla. According to the vendor, businesses can also seamlessly integrate the software with websites using HTML/JavaScript code. Additionally, it allows businesses to connect their Customer Support mailbox with SignalZen for unified communication.

Mobile apps: SignalZen provides mobile apps for iOS and Android, allowing businesses to access and manage chats on the go. According to the vendor, the apps offer a more organized view of chats and enable operators to stay connected with customers even when away from their desks.

Help center builder: SignalZen includes a help center builder that businesses can use to create a knowledge base for visitors. The vendor states that it supports GDPR compliance and offers customizable widget options for consistency with website design. Businesses can build a tree view of topics with links in the help center for easy navigation.