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Sumac has been used as a solution to help manage donor relations for small non-profit organizations. Users have found that it helps in …
Overview
What is Sumac, by Silent Partner?
Sumac, by Silent Partner Software headquartered in Quebec, is a total non-profit management solution, providing donor management / CRM, donation management, and accounting.
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What is Sumac, by Silent Partner?
Sumac, by Silent Partner Software headquartered in Quebec, is a total non-profit management solution, providing donor management / CRM, donation management, and accounting.
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DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives…
Product Details
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- Tech Details
What is Sumac, by Silent Partner?
Sumac, by Silent Partner Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Sumac has been used as a solution to help manage donor relations for small non-profit organizations. Users have found that it helps in keeping track of donors and their activities, such as membership management, event management, and donation records. Sumac allows for the storage and retrieval of comprehensive donor reports, making it easy to view the patron's communication history across the year and track their participation. It is especially useful to manage online corporate donations, avoiding issuing incorrect tax receipts.
Another benefit of Sumac is its ability to store two very different types of data sets in one database, leading to more accurate reporting. Additionally, it has helped users target specific groups with communication and better track donor cycles throughout the year. With Sumac being cloud-based, multi-geographical fundraising teams have been enabled to collaborate effortlessly in updating donor records and tracking their organization's requirements for attendance records from various partners. Although the software may not be suitable for larger-scale fund tracking, users find that it works exceptionally well when dealing with most issues faced by small non-profit organizations.
User-friendly: Users have found Sumac to be a user-friendly CRM that can be easily used by staff with different technology comfort zones. Multiple reviewers have praised the software for its intuitive design and ease of use, making it an ideal tool for non-technical users.
Convenient reporting: Reviewers have noted that Sumac enables easy pulling of reports as needed, making it a convenient tool for small organizations. Some users have specifically mentioned how this feature has helped them save time and streamline their operations.
Excellent customer service: Many reviewers have praised Sumac's customer service team, noting that they are always helpful and quick to answer all questions. Users enjoy interacting with the support staff and even the CEO, who is known for being personally involved in addressing user concerns.
Online Donation Limitations: Users have expressed dissatisfaction with the limitations of Sumac's online donation setup. Some reviewers have stated that it is difficult to set up corporate donations, while others have found the functionality lacking in various ways.
Poor Value for Price: Many users feel that Sumac does not provide good value for its price, which doubled after being taken over by Silent Partner. Some reviewers have stated that the software's limited features do not justify the cost, making it challenging for organizations to grow with Sumac.
Complicated Setup Process: Several users have had difficulty setting up Sumac due to a complicated process that is not easy to prepare for. The system appears to be not fully debugged, with pop-up windows not appearing in the correct order and slow response times.