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Tailored CRM: Users appreciate being able to create their own internal CRM tailored specifically to their needs. This feature has been …
Overview
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- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Silvertool CRM?
Silvertool CRM Features
- Supported: Activity Dashboard
- Supported: Calendar/Reminder System
- Supported: Contact Management
- Supported: Document Storage
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Internal Chat Integration
- Supported: Lead Generation
- Supported: Lead Management
- Supported: Marketing Automation
- Supported: Mobile Access
- Supported: Quotes/Estimates
- Supported: Sales Pipeline Management
- Supported: Segmentation
- Supported: Social Media Integration
- Supported: Task Management
- Supported: Territory Management
- Supported: Workflow Management
- Supported: Project Management
- Supported: Scheduling
Silvertool CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Tailored CRM: Users appreciate being able to create their own internal CRM tailored specifically to their needs. This feature has been mentioned by several reviewers, highlighting its importance in aligning the system perfectly with their business processes and requirements.
High Level of Customization: Reviewers have noted that Silvertool CRM offers a high level of customization, allowing them to design and configure the CRM according to their specific preferences and workflows. This flexibility enables users to adapt the system as their business evolves and their needs change.
User-Friendly Interface: The intuitive user interface of Silvertool CRM has been praised by multiple users. They find it well-designed, logically organized, and easy to navigate. By providing an intuitive interface, Silvertool CRM contributes to increased productivity as tasks can be performed quickly without confusion or delays.
Long response times: Some users have expressed dissatisfaction with the response time of Silvertool CRM's support team, stating that they have experienced delays in receiving assistance for their issues. These users believe that a faster resolution to their problems would greatly improve their overall experience with the software.
Inadequate support: Several reviewers have mentioned that they felt the level of support provided by Silvertool CRM was not up to their expectations. They have encountered difficulties in getting their issues addressed and believe that the support team should be more proactive and responsive in resolving customer concerns.
Lack of prompt issue resolution: A common concern raised by users is the perceived slowness in resolving issues with Silvertool CRM. They feel that it takes too long for the support team to address their problems, which can hinder their productivity and frustrate them. Users suggest that quicker issue resolution would greatly enhance their satisfaction with the software.