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Simplesat is a customer feedback tool that offers a range of features aimed at boosting businesses' overall customer satisfaction. The …
Overview
What is Simplesat?
Simplesat is a survey tool and customer feedback management platform built to give insights used to make real improvements to customer service, boost team morale, and generate more reviews. Simplesat surveys can integrate with helpdesks, CRMs, or email service providers.…
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What is Simplesat?
Simplesat is a survey tool and customer feedback management platform built to give insights used to make real improvements to customer service, boost team morale, and generate more reviews. Simplesat surveys can integrate with helpdesks, CRMs, or email service providers. Simplesat can be embedded…
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- Tech Details
What is Simplesat?
Simplesat is a survey tool and customer feedback management platform built to give insights used to make real improvements to customer service, boost team morale, and generate more reviews. Simplesat surveys can integrate with helpdesks, CRMs, or email service providers. Simplesat can be embedded directly into existing email templates and workflows.
Simplesat Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Simplesat is a customer feedback tool that offers a range of features aimed at boosting businesses' overall customer satisfaction. The software helps businesses collect feedback from customers quickly and efficiently, allowing them to identify areas that need improvement and resolve any issues promptly. Users leverage Simplesat to measure team satisfaction and establish long-term measurements for high customer satisfaction. The product offers metrics such as CSAT grading, NPS, and customer sentiment, giving users accurate insights into the company's performance.
Simplesat is valued by users looking for tools to obtain direct feedback from customers without having to solicit responses from each. They rely on the software to track their client satisfaction, turn unhappy clients into happy ones, and monitor their support desk customer service levels. By embedding CSAT surveys within existing customer service emails, users can avoid spamming customers with excessive emails while making it easy to collect data on their team's performance. Simplesat allows businesses to get an overall view of how their customers are feeling about them using NPS scores. The modern and interactive icons and layout of Simplesat help increase client response rates and provide accurate client satisfaction scoring. These features have made Simplesat an invaluable tool for businesses looking to boost internal team culture by providing transparent feedback that motivates staff and adds real metrics to performance evaluations.
User-friendly Interface: Reviewers have praised Simplesat's user interface, describing it as easy to use and navigate. Some users found the simplicity of starting a survey particularly helpful, allowing them to quickly send out email surveys or attach them to tickets.
Numerous Integrations: Many reviewers appreciated the numerous integrations that Simplesat offers with different platforms such as Zendesk, Autotask, email signatures, and internal surveys. Users found this feature highly customizable and versatile.
Excellent Customer Support: The customer service team at Simplesat has received high praise from reviewers for being responsive, knowledgeable, and helpful. According to some users, the support team is quick in their responses and can solve any problem thrown their way.
Limited User Interface: Some users have reported that the user interface of Simplesat is limiting and sometimes confusing, making it difficult to perform tasks quickly.
Poor Customer Support: Some users have reported that the customer support team of Simplesat is unhelpful.
CSV File Contains Unnecessary Fields: The CSV file generated by Simplesat contains a lot of unnecessary fields, making it challenging to extract information.
Based on user reviews, here are the most common recommendations for Simplesat:
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Try Simplesat for CSAT in the MSP space. Users recommend giving Simplesat a try as it performs most of the same functions as CrewHu at a lower cost and is suitable for measuring customer satisfaction in the Managed Service Provider (MSP) industry.
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Verify native integration and ease of use. Users advise verifying if Simplesat integrates seamlessly with their current system. They find Simplesat easy to set up and use compared to other survey tools.
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Appreciate the support team's responsiveness and helpfulness. Many users appreciate the responsiveness and helpfulness of the Simplesat support team. They recommend utilizing their assistance for any questions or feature requests.
Overall, users recommend trying Simplesat for its simplicity, ease of use, and potential to improve customer satisfaction tracking. They also suggest considering it if you are using Autotask/Datto PSA or looking for better customer interaction service. Additionally, users highlight the benefits of implementing Simplesat for actionable insights and understanding customer perceptions.