SimplyConnect

SimplyConnect, developed by NUSO, is a cloud-based enterprise messaging application designed to enhance business communication. According to the vendor, SimplyConnect allows businesses of any size to send and receive text messages from any number, including traditional landlines. This software solution is suitable for various professions and industries, such as retail, hospitality, healthcare, financial services, and real estate.

Key Features

Business Class Text Messaging: SimplyConnect enables businesses to send and receive SMS and MMS messages from their business phone numbers, including traditional landlines. The vendor claims that it provides nationwide text-enablement for any U.S. based number through a user-friendly platform and API integrations.

White Label Branding: SimplyConnect offers white label branding options, allowing businesses to customize the messaging platform with their own brand. Businesses can incorporate their brand style throughout the entire program, creating a professional and cohesive messaging platform.

Auto-Responses and Keyword Triggers: According to the vendor, SimplyConnect allows businesses to send auto-responses triggered by keywords. Businesses can set up customized and suggested text responses to automatically reply to customers 24/7.

Shared Numbers and Team Access: SimplyConnect enables businesses to create shared numbers accessible to teams, such as customer service teams. This feature facilitates collaboration and efficient response management, improving communication within teams.

Client Message Management: SimplyConnect provides a ready-to-use application for businesses to directly converse with clients. According to the vendor, the application can be customized with the business's logo and name, providing a personalized messaging experience for clients.

Text-Enable Current Numbers: According to the vendor, SimplyConnect allows businesses to use their existing business phone numbers for SMS and MMS messaging. This feature eliminates the need for acquiring new numbers, enabling businesses to leverage their existing customer contact information.

Engage Customers with Text: SimplyConnect enables businesses to send text promotions, track responses and ROI, and utilize customizable templates to personalize texts. The vendor claims that businesses can effectively engage their customers through direct text messaging, thereby increasing customer engagement and response rates.

Monitor Messages and Contacts: SimplyConnect allows businesses to save customer contact information in a searchable database. Businesses can maintain and search an archive of customer communications for their business messages.

Compliance and Best Practices: According to the vendor, SimplyConnect ensures compliance with CTIA, the telecom industry organization that defines messaging best practices and guidelines. Businesses can send text messages adhering to industry standards and regulations, ensuring a compliant and professional messaging approach.