SingleComm

SingleComm is a cloud-native contact center software that aims to optimize contact center operations and enhance customer satisfaction. According to the vendor, it is suitable for businesses of various sizes, from small startups to large enterprises, and is utilized by call centers, customer service, legal services, sales, healthcare, and telephone answering services.

Key Features

Workflow: According to the vendor, SingleComm's cloud-native contact center software offers a drag-and-drop workflow builder that allows users to design and implement communication flows instantly without coding.

Analytics: SingleComm's analytics feature provides real-time, customizable dashboards and reports to gain insights into contact center performance, as claimed by the vendor.

ACD (Automatic Call Distributor): The vendor states that SingleComm's ACD feature supports skills-based, rank-based, and percentage allocation routing, ensuring calls are routed to the most appropriate agents.

Agent Friendly User Interface: SingleComm's agent-friendly user interface allows contact center agents to customize their desktop and work from anywhere, according to the vendor.

Customizable Reporting and Dashboards: SingleComm's reporting and dashboards feature allows users to customize reports and analyze performance according to their specific needs, as claimed by the vendor.

Enhanced Omnichannel: According to the vendor, SingleComm's enhanced omnichannel feature provides a unified desktop interface for agents, supporting voice, email, text, social, and app channels.

True Cloud Architecture: The vendor claims that SingleComm offers the industry's first true cloud-native telephone answering service (TAS) solution, ensuring resilience and compliance.

Fully Integrated Omni Channels: SingleComm provides a fully integrated suite of omni/digital channels, including web chat, SMS, email, social, and messaging channels, according to the vendor.

No IT Resources Needed, No Better Price on the Market: The vendor claims that SingleComm saves time and money by offering cloud-managed software updates and specialized BI reports without the need for programming.

Integrated Voice & Omni Channels: SingleComm integrates voice and omni channels into a single platform, supporting business intelligence tools and report delivery options, according to the vendor.