Singlethread

Singlethread is a text and multimedia messaging platform designed specifically for dealership service teams. According to the vendor, it aims to streamline communication, reduce vehicle repair cycle time, and increase revenue by selling more hours per repair order. It caters to dealerships of all sizes, including small independent shops and large franchise dealerships. Automotive service departments, dealership service teams, automotive repair shops, vehicle maintenance and service providers, as well as automotive industry professionals, can all benefit from the efficient and effective communication capabilities offered by Singlethread.

Key Features

Text Messaging: Users can instantly communicate with customers by sending service and repair updates, estimated time of work completion, and notifications when the vehicle is ready for pick up.

Video & Digital Inspection: Replace paper forms with visual evidence using pictures, videos, and mobile quotes for vehicle inspections. This feature aims to provide customers with a clear understanding of necessary repairs, potentially leading to increased hours per repair order.

Mobile Payments: Offer fast and secure mobile payment options to customers, allowing them to conveniently self-pay to service department advisors without any delays.

Automated Customer Follow Up: Automate customer follow-up with built-in mobile app notifications and dashboards. This feature helps keep customers informed and generate more revenue through timely and scheduled follow-ups.

Team Chat: Facilitate quick communication between employees and customers in one seamless view, eliminating communication bottlenecks and enhancing teamwork and customer experience.

Vehicle Inspections: Digitize paper forms into mobile-friendly formats for easy reading and completion. Send inspection details to customers via text to help them make informed decisions about their vehicle.

Improve Teamwork, Service More Vehicles: Save time with electronic dispatching and team collaboration tools, streamlining workflow and promoting efficient teamwork.

Automated Declined Services Messaging: Set up automated messaging for service teams with direct integration to DMS. Generate custom opcodes for opening or closing RO functions on a specific timetable.

Automated Reporting: Receive daily, weekly, and monthly performance updates via email, tracking important metrics such as pictures and videos sent, text messages, and average response time.