Skillr

Skillr is an AI-driven virtual assistant developed by Fundamento that aims to enhance agent performance, reduce ramp time, meet customer expectations, and improve core business metrics for frontline teams. According to the vendor, Skillr is suitable for companies of all sizes, from small businesses to large enterprises. It caters to a wide range of professions and industries, including customer service representatives in industries such as e-commerce, telecommunications, banking, insurance, and healthcare, sales teams in retail, technology, and financial services, contact center agents in sectors like travel and hospitality, utilities, and transportation, support teams in software companies and SaaS providers, and training and development professionals responsible for onboarding and upskilling frontline teams.

Key Features

• Generative AI for Frontline Efficiency: Skillr utilizes leading AI technology from IBM and Google to deliver enterprise-grade AI capabilities to frontline teams, as claimed by the vendor.

• Drive performance. Save costs. Achieve business outcomes like never before.: The vendor states that Skillr aims to enhance frontline team efficiency and reduce costs, ultimately driving performance and achieving business outcomes.

• Get quick answers to real-time agent problems: Skillr provides agents with instant and controlled access to the company's knowledge base, enabling them to swiftly find solutions to real-time problems, according to the vendor.

• Handhold agents with guided workflows: Skillr offers guided workflows that assist agents in navigating complex Standard Operating Procedures (SOPs) through easy-to-follow prompts, reminders, and step-by-step instructions, as claimed by the vendor.

• Automate manual and repetitive tasks: According to the vendor, Skillr automates routine and time-consuming tasks, such as data capture, reducing the average handle time and allowing agents to focus more on customer interactions.

• Prompt agents to ace customer conversations: Skillr uses sentiment analysis to provide agents with intuitive prompts on how to navigate conversations and follow-ups, minimizing errors and improving customer interactions, as claimed by the vendor.

• Uncover full agent potential with personalized training: Skillr provides contextualized training within the flow of work, catering to individual agent needs and driving high performance by accelerating growth, according to the vendor.

• Supports All Languages: Skillr offers built-in translation and multilingual support, allowing organizations to scale their operations across different geographies and languages, as claimed by the vendor.

• Sales Enablement: According to the vendor, Skillr supports sales teams by providing on-demand access to all information during calls, enabling them to better support customers.

• Sales Training: Skillr offers bite-sized, gamified content for sales teams, allowing them to upskill and access training materials on the go, as claimed by the vendor.