Skyline Lite

Skyline Lite is a service management system designed for small and medium-sized businesses. According to the vendor, it caters to various professions and industries, including after-sales service providers, retailers, insurance companies, consumer product manufacturers, and mobile phone networks. With its user-friendly interface and robust functionality, the software aims to streamline service management processes, enhance customer satisfaction, and ensure efficient business operations.

Key Features

Service Module: According to the vendor, the service module covers every aspect of service management, from event request to client satisfaction. It provides functionality for event tracking, service validation, and ensuring client satisfaction. The module aims to streamline field service processes and provide easy access to key data, enabling engineers to follow best practices and deliver quality service.

Warranty Module: The warranty module addresses the challenges of warranty management, including compliance with consumer protective legislation. According to the vendor, it allows retailers, OEMs, and insurance companies to validate warranty claims in real-time. The module manages the complexities and associated legislation of warranty management, providing visibility and control over the entire warranty lifecycle.

Returns Module: The returns module in Skyline Lite handles the increasing quantities and complexity of returns in the e-commerce world. According to the vendor, it offers visibility and analytics to address returns challenges, supports customer-friendly return policies, and helps manage returns quantities. The module aims to address the rising significance of returns in online sales.

Digital Module: Skyline Lite empowers clients to digitize their business management processes. According to the vendor, the module accelerates return on investment and maintains customer relationships through digital platforms. It aims to enable full digitization in business management, adapting to the modern-day business landscape.

Retail Module: The retail module in Skyline Lite supports front-end sales activity for retail clients. According to the vendor, it offers niche SME-focused retail software modules and allows API integration with existing capability. The module provides a comprehensive solution for retail businesses, covering the entire trading activity.

Projects Module: The projects module in Skyline Lite ensures safe and efficient business change projects. According to the vendor, it covers the entire project lifecycle, from design and build to testing and implementation, with no disruption to ongoing business activity. The module offers collaboration and online access to the projects toolkit, supporting buy-in from the operational team.

Mobile Workforce Application: Skyline Lite includes a mobile workforce application that allows field service engineers to access key data and update information in real-time. According to the vendor, this application enhances the efficiency and productivity of the mobile workforce, enabling seamless communication between the field and the office. Its user-friendly interface is designed for easy use on mobile devices.

Smart Mapping Module: The smart mapping module in Skyline Lite streamlines field service processes by optimizing routes and travel times. According to the vendor, it provides visual representations of service locations for better planning and enhances efficiency while reducing travel costs. The module aims to improve customer satisfaction by ensuring timely service delivery.

Stock Control Module: The stock control module in Skyline Lite efficiently manages inventory and stock levels. According to the vendor, it tracks stock movements and provides real-time visibility, minimizing stockouts and reducing excess inventory. The module aims to improve accuracy and efficiency in stock management, ensuring smooth operations.

Customer Booking & Tracking Module: The customer booking and tracking module enables customers to book services online and provides real-time tracking of service requests. According to the vendor, it aims to enhance customer experience and satisfaction by reducing administrative tasks and improving service efficiency. Customers can easily access and monitor their service requests.