SLA Time and Report for Jira

SLA Time and Report for Jira is a software solution designed to assist businesses in tracking and reporting on Service Level Agreements (SLAs). According to the vendor, this tool is intended for use by small to large companies in various professions and industries, including IT and Technology, Customer Support and Service, Project Management, Software Development, and Consulting and Professional Services.

Key Features

Convenient and easy-to-use SLA tool: According to the vendor, users can easily configure SLA timer criteria, calendar, and multi-cycle options. They can set up SLA time goals with highlights and automation. The tool supports the use of both App and Project Custom fields for SLA time tracking in Jira.

Time and Goals Tracking & Automation: The vendor claims that this tool enables users to meet customer expectations by notifying users or user groups about exceeded issues. It allows for the monitoring of SLA statuses and the percentage of completion SLA to the target date. Users can set up automation for SLA notifications and escalations.

SLA Reporting: The vendor states that the tool offers SLA reports that provide data on exceeded, met, and in-progress issues. Users can integrate SLA charts into additional dashboards and export reports in CSV, JPEG, PDF, or SVG formats.

Determine deadlines to avoid breached SLA: According to the vendor, users can set SLA goals based on time limits or negotiated dates. They can link targets to specific schedules, including working days, hours, vacation days, and holidays. The tool allows for the creation of various calendars for different SLA objectives or projects.

Configure as many SLA Agreements in Jira as you need: The vendor claims that users can store an unlimited number of service level agreements. They can add multiple configurations to a single project for comprehensive issue time tracking. Users have the ability to start, stop, and pause SLAs separately.

Avoid escalations with multi-triggers: According to the vendor, this tool enables users to create an escalation path for customers to receive expected support. It supports automatic notifications to leads and managers when SLAs are about to be exceeded or breached. The vendor suggests that this feature helps reduce the risk of unfinished issues by stimulating immediate reactions when the time to resolve a ticket is approaching SLA breach.

Analyze your SLA report to make business-driven decisions: The vendor claims that the tool offers SLA Analytics in Graph Table and Pie Chart formats, allowing project and support managers to gain insights into SLA performance. Users can also export reports in CSV, JPEG, PDF, or SVG formats.