SmartBot360

SmartBot360 is a specialized chatbot platform designed specifically for the healthcare industry. According to the vendor, its primary objective is to enhance patient engagement, reduce call center load and wait times, and automate various tasks to streamline healthcare operations. SmartBot360 caters to healthcare providers of all sizes, including hospitals, networks, clinics, medical spas, and doctor's offices. Professionals in the healthcare industry, such as healthcare providers, hospitals, medical clinics, medical spas, and doctor's offices, utilize SmartBot360 to optimize their healthcare services.

Key Features

Multiple Choice, Free-Response, or Both: According to the vendor, SmartBot360 offers users the flexibility to choose between using AI to analyze and respond to typed queries, follow decision trees using multiple-choice questions, or utilize a combination of both approaches.

SMS Follow-Up: The vendor claims that SmartBot360 enables automated follow-up with patients through SMS to ensure they are following the necessary steps for recovery. The AI analyzes messages and responds via SMS to provide relevant guidance and support.

Quizzes: SmartBot360 includes the functionality to create quizzes for website visitors. These quizzes gather information through a series of questions and recommend relevant services based on the responses, as stated by the vendor.

SMS & Email Verification: The vendor states that SmartBot360 offers SMS and email verification functionality, allowing users to verify a user's email or phone number. This verification process enables users to access personal information or COVID results through the chatbot.

Integrations: According to the vendor, SmartBot360 supports integrations with popular healthcare apps, CRMs, and productivity apps. It also provides custom integration support to meet specific business needs.

Pre-Visit Planning: SmartBot360 streamlines the pre-visit process by collecting patient information prior to their appointment, as claimed by the vendor. It automatically sends forms and questionnaires to patients before their visits, saving time and improving efficiency.

AI Trained with Real Patient Chats: According to the vendor, SmartBot360's AI is trained exclusively with real patient chats to improve its understanding of healthcare interactions and provide accurate responses. The AI utilizes a three-tier architecture and references four data sources to extract relevant answers.

Partner Healthcare Companies: SmartBot360 has partnered with over 19 healthcare companies for more than 3 years to develop essential chatbot templates and functions in healthcare, as stated by the vendor. These partnerships have contributed to the platform's expertise and extensive feature set.

NSF Grants for Advancing Chatbot AI: According to the vendor, SmartBot360's founder, Evangelos (Vagelis) Christidis, PhD, has conducted transformative research on advancing healthcare chatbot intelligence. This research has been supported by two National Science Foundation grants, further enhancing the platform's capabilities.

SmartBot360 Management Dashboard: SmartBot360 provides users with a web-based management dashboard to monitor and control chatbot interactions in real-time, as claimed by the vendor. The dashboard includes features such as session monitoring, seamless switching between chatbots and live chat, intuitive bot building tools, smart notifications, and analytics.