SmartStory

SmartStory is an integrated engagement platform designed to help businesses in the healthcare industry engage their members and patients at crucial moments with personalized content. This platform is said to be suitable for small to large-sized companies in the healthcare industry, including healthcare professionals, hospitals and healthcare systems, insurance companies, third-party administrators (TPAs), and pharmaceutical companies.

Key Features

Workflow Engine: According to the vendor, SmartStory's platform includes a user-friendly workflow engine that allows users to visually build data-driven patient journeys. This feature is said to enable the creation of personalized content delivered through integrated omni-channel communications, potentially streamlining the delivery of information to patients.

Mobile Page Builder: The vendor claims that SmartStory's mobile page builder allows users to easily create personalized mobile web pages without the need for coding or technical expertise. This feature is said to utilize data-driven content to create engaging and interactive mobile experiences, potentially enhancing patient engagement and satisfaction.

Media Library: The vendor states that SmartStory's platform provides a centralized media library for hosting and managing various types of assets, such as videos, images, text, and PDF files. Users are said to be able to easily upload, store, and update assets, ensuring quick access to relevant content during patient engagements and enabling efficient content reuse.

Dashboards & Reporting: According to the vendor, SmartStory's platform offers comprehensive dashboards and reporting capabilities to monitor and report on key performance indicators (KPIs) and metrics related to patient engagement, content effectiveness, and overall solution performance. The visual representations of data are claimed to enable easy interpretation and analysis, empowering users to make data-driven decisions and optimize their strategies.

Secure Messaging / Video Chat: The vendor claims that SmartStory's platform includes a secure messaging and video chat feature that enables secure communication between healthcare providers and patients. Users are said to be able to communicate securely via mobile web pages, ensuring privacy and confidentiality. The feature is also claimed to include audit tracking for reference and accountability.

Voice of the Patient: According to the vendor, SmartStory's platform provides various mechanisms, such as forms, polls, and like mechanisms, for collecting and responding to user feedback. This feature is said to allow users to gather valuable insights and feedback from patients in real-time, supporting continuous improvement and patient-centered care.