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SmartSurvey has proven to be a valuable tool for various use cases, according to user experiences. Users have found the software to be …
Overview
What is SmartSurvey?
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via an online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most – clients, partners, patients, students and…
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What is SmartSurvey?
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via an online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most – clients, partners, patients, students and suppliers. SmartSurvey specialises…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.smartsurvey.co.uk/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is SurveyMonkey?
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What is SurveySparrow?
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SmartSurvey?
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via an online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most – clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on EU based servers.
SmartSurvey is used by over 100,000 users, including businesses, educational institutes, charities and some of the world’s leading brands. Registered under the Data Protection Act and certified ISO27001, the company says it is widely recognised and trusted by government and public sector organisations.
SmartSurvey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: SMS surveys
- Supported: Offline Surveys
SmartSurvey Screenshots
SmartSurvey Integrations
- Pure360
- CINT
SmartSurvey Competitors
SmartSurvey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
SmartSurvey has proven to be a valuable tool for various use cases, according to user experiences. Users have found the software to be particularly useful for conducting surveys and collecting data for research and development purposes. By automating survey forms and analyzing the gathered data, organizations have been able to identify process improvements.
Additionally, SmartSurvey has been beneficial in understanding customer needs, behaviors, and experiences. Users have successfully used the platform to engage with the public and receive two-way feedback, allowing them to develop a deeper understanding of their target audience. Moreover, the software is suitable for medium to large-scale data collection and facilitates easy sorting and comprehension of data by different stakeholders.
The ability to export data has been highly appreciated by users as it allows for data summarization and analysis. This feature has made SmartSurvey an effective solution for collecting customer feedback and conducting internal surveys. Despite initial unfamiliarity, users have found the software easy to use and responsive. As a result, they have had excellent experiences with SmartSurvey and commend it to others.
In addition to global or in-house company surveys, users have relied on SmartSurvey for various purposes such as rapid surveys in research projects, creating fresh data for PR and marketing activities, and optimizing websites. The accuracy of feedback received from customers is highly valued by users who consider SmartSurvey one of their preferred survey-building tools.
Furthermore, the software has found utility in market research, site optimization survey analysis, general information gathering, capturing information related to online safety issues, campaign awareness training, assessing mental health experiences in the workplace, obtaining fast feedback in educational settings from pupils/staff/parents, increasing response rates through online application forms, and engaging employees.
SmartSurvey enables organizations to easily survey population groups, identify areas for improvement, understand customer needs, increase efficiency in reaching/responding to stakeholders across different sectors such as market research and social services. The software has facilitated canvassing existing/potential clients, gathering feedback, assessing demand for future courses/services, and providing a clear overview of what customers are looking for in products.
Users of SmartSurvey have provided several recommendations based on their experiences with the platform. The most common recommendations are as follows:
- Test SurveyMoz before making a purchasing decision.
- Take advantage of the free trial and support team.
- Read the guidance provided by SurveyMoz for additional options.
Many users suggest trying out SurveyMoz, another survey tool, before committing to SmartSurvey. This recommendation highlights the importance of exploring multiple platforms and comparing features to ensure that the chosen option aligns with specific business needs.
Users encourage others to make use of SmartSurvey's free trial period and support team. This allows users to get a hands-on experience with the platform and seek assistance if needed. By utilizing these resources, users can evaluate whether SmartSurvey meets their requirements and receive guidance throughout the process.
Some users recommend reading the guidance offered by SurveyMoz to explore more possibilities for data gathering. This advice underlines the value of researching and understanding the different features and functionalities available in order to make informed decisions about survey tools.
Overall, users recommend testing alternative platforms, making use of trial periods and support teams, as well as exploring additional options through reading guidance materials provided by other survey tools. These recommendations emphasize the importance of thorough evaluation and research when selecting a survey platform like SmartSurvey.