SmartWall

SmartWall, offered by Monty Mobile, is an omnichannel engagement solution designed to enhance customer communication and engagement. According to the vendor, SmartWall provides businesses with a wide range of messaging channels, including WhatsApp, Facebook Messenger, emails, chatbot, Viber Business, SMS messaging, Telegram, live chat, Twitter, Instagram, push notifications, and Line. It is suitable for businesses of all sizes, from small startups to large enterprises, and caters to the needs of customer service representatives, marketing professionals, sales teams, as well as the retail and e-commerce industries.

Key Features

Whatsapp: According to the vendor, SmartWall allows businesses to gain access to the popular communication platform, enabling them to send rich messages efficiently. It also provides the ability to be the initiator in marketing campaigns and benefit from preconfigured templates for personalized messages. Businesses can enrich their communication messages with various media types like images, videos, documents, web links, audio files, and buttons.

Messenger: The vendor states that SmartWall leverages the popularity of Messenger for Business, allowing businesses to create meaningful conversations with customers. It offers preconfigured templates for personalized messages and the option to enrich communication messages with images, videos, documents, web links, audio files, and buttons.

Emails: According to the vendor, SmartWall enables businesses to build and deliver the right marketing message for their audience using a drag and drop email design editor. It provides the ability to preview emails for any device, customize them with buttons, images, and HTML, and ensures delivery to the intended inbox with advanced email validation. Additionally, businesses can create segmented lists with detailed profiles and validate emails in real-time.

Chatbot: The vendor claims that SmartWall allows businesses to deliver state-of-the-art customer service by building, training, and testing a chatbot without coding skills. It offers the ability to deploy the chatbot on multiple channels, configure it to answer frequently asked questions, and seamlessly transfer conversations to live agents without losing history.

Viber Business: According to the vendor, SmartWall enables businesses to engage with over 1 billion Viber users globally. It offers expressive messaging features like images, emojis, special symbols, videos, buttons, and extended statuses. Businesses can combine Viber notifications with SMS, Voice, email, or other channels, create a chatbot to answer frequently asked questions, and manage all Viber messages from a unified workspace.

SMS messaging (2-Way SMS): SmartWall allows businesses to design conversations with worldwide delivery using Short Codes or Long Code, according to the vendor. It provides the ability to send and receive SMS from different recipients, automate campaigns based on keywords and predefined actions, validate emails in real-time, and create segmented lists with detailed profiles and tags.

Telegram: The vendor states that SmartWall enables businesses to talk to their customers on a secure and popular platform by sending and receiving text messages, images, documents, audio, and videos with encryption. It offers the ability to create a chatbot to answer frequently asked questions, manage all Telegram conversations from a centralized workspace, and send or share files of up to 2GB while adding tags to conversations.

Live chat: According to the vendor, SmartWall allows businesses to be in direct contact with their customers to improve engagement, conversion, and retention. It provides uninterrupted service with chatbot and live-agent takeover, the ability to supervise chats instantly, set routing based on chat content, and track and monitor Live Chat metrics in real-time.

Twitter: The vendor claims that SmartWall helps businesses build relationships and optimize engagement with a large audience by authentically engaging with clients and expanding their social network. It offers the ability to chat through DMs, reply directly to tweets mentioning the brand, optimize customer retention through meaningful engagement, and turn every interaction into a conversation opportunity.

Instagram: According to the vendor, SmartWall enables businesses to boost their presence with positive customer behavior by engaging with a younger audience through their favorite channels. It provides the ability to communicate with the target audience, strengthen their connection, create an Instagram business account, and set quick replies for DMs. Businesses can also collaborate with influencers and other brands for sponsorship activities.