Smilee Chat

Smilee Chat is a comprehensive chat solution that aims to enhance the customer experience and improve online conversion rates in remote transactions. It offers functional chatbots that are available 24/7 to collect leads, contact requests, and other service inquiries. These chatbots can be seamlessly integrated into key website pages to optimize conversions. According to the vendor, well-optimized chatbots have the potential to generate a contact request in 50% of cases.

The live chat application provided by Smilee Chat is suitable for both large and small customer service and sales teams. It offers a range of versatile features to ensure seamless online service. Salespeople and customer service representatives can use the mobile user interface to engage with customers on the go. The live chat option also supports one- or bidirectional video connections and screen sharing for effective communication.

Smilee Chat enables companies to extend their service hours beyond regular office hours, ensuring availability during peak times and outside of typical working hours. This feature is aimed at improving customer experience and capturing potential leads that might have otherwise been missed.

With the integration of WhatsApp, Smilee Chat allows businesses to reach customers on this popular messaging platform. This integration expands customer reach and provides support and sales assistance through a preferred communication channel, enhancing convenience and accessibility.

Smilee Chat's webshop platform empowers car dealers with their own digital sales capability. It enables verification of customers' digital buying intent and provides tools to track sales funnels. The seamless integration with Smilee Chat offers a comprehensive solution for online sales in the automotive industry.

The leads, connection requests, and tickets collected through Smilee Chat can be efficiently managed in Smilee Hub. This platform provides pipeline tools for request handling and can be integrated with external CRM or ticket systems, streamlining customer service and sales processes by centralizing data and ensuring effective management of customer inquiries.

According to the vendor, Smilee Chat offers continuous service optimization supported by experienced analysts. They provide expertise to optimize chat solutions and achieve desired goals. By monitoring results and conducting systematic testing, the number of chats and leads can potentially be increased. Service packages such as Business Engine & Conversion Drive include continuous service optimization with analyst support.

Training is included in all Smilee Chat service packages to equip companies with the necessary knowledge and skills for efficient sales and improved customer service. Technical support is also provided to address any implementation or usage issues that may arise.