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WhatsApp SCRM has proven to be a versatile communication tool, offering users the ability to send various types of files such as documents …
Overview
What is SocialEpoch?
A social selling solutions provider, dedicated to helping businesses leverage the power of social media to drive sales and increase brand awareness.
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What is SocialEpoch?
A social selling solutions provider, dedicated to helping businesses leverage the power of social media to drive sales and increase brand awareness.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is SocialEpoch?
A social selling solutions provider, dedicated to helping businesses leverage the power of social media to drive sales and increase brand awareness.
SocialEpoch Features
Sales Force Automation Features
- Supported: Workflow management
Marketing Automation Features
- Supported: Lead management
CRM Project Management Features
- Supported: Task management
Integrations with 3rd-party Software Features
- Supported: Marketing automation
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Contact Management
- Supported: Sales Pipeline Management
- Supported: Document Storage
- Supported: Internal Chat Integration
SocialEpoch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Web-Based, Android |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
WhatsApp SCRM has proven to be a versatile communication tool, offering users the ability to send various types of files such as documents and images. This feature has been highly appreciated by users who have found it convenient for sharing important information with clients or team members. Additionally, the app has been effective in resolving customer queries, improving communication both internally and externally. Users have reported that WhatsApp SCRM has helped them streamline their work processes and make them more agile. Once users become familiar with the app's features, they find it easy to use and find great value in its ability to enhance their overall workflow.
Sales professionals have particularly benefited from WhatsApp SCRM as it enables them to easily communicate with clients and explore new opportunities. The app's quick messaging capabilities allow sales teams to stay connected with clients, respond promptly to inquiries, and build strong relationships. Furthermore, the ability to schedule appointments, such as courses or medical consultations, directly through the app has been a valuable feature for both users and service providers. In addition, users have found that WhatsApp SCRM aids in staying connected with family members living in different locations, facilitating efficient communication and ensuring everyone remains informed.
Overall, users have expressed positive experiences with WhatsApp SCRM, describing it as excellent, interesting, and even fantastic. Its versatility and ease of use have made it an indispensable tool for effective communication, problem-solving, and streamlining work processes across various industries and personal contexts.
Useful Communication Tool: Reviewers have consistently praised WhatsApp as a very useful communication tool in their daily lives, allowing for easy messaging and phone calls. Many users appreciate the practicality of being able to connect with people around the world using this platform.
Enhanced Functionality: Users have expressed satisfaction with the various add-ons available on WhatsApp that enhance its functionality. They appreciate features like live chat, video calling, and the ability to send different types of media such as documents, pictures, videos, and links directly on their phones.
Seamless Integration: Reviewers have noted that WhatsApp seamlessly integrates with their business processes. Some users specifically mentioned how it allows them to connect with clients directly and improve communication for better business growth. This integration has been highly valued by companies like the Via Varejo group, who dedicated thousands of sellers exclusively to WhatsApp due to its effectiveness in sales.
Connectivity Issues: Several users have expressed dissatisfaction with the connectivity in calls, citing delays in speech and distorted video quality. These issues have been mentioned by multiple reviewers and could be improved to enhance the overall user experience.
Lack of Multiple Account Support: Some users have mentioned that they would like to use two accounts on the same cell phone, particularly for business purposes. They believe that implementing this feature would make it easier for companies to manage multiple accounts efficiently.
Slow Loading Speed: It has been noted by some users that the software can take time to load information during peak sales times, which may be a drawback for users in various stores. Optimizing the loading speed has been suggested as an improvement that could enhance usability for these users.