SoCloz

SoCloz is an omnichannel platform designed to optimize in-store operations and enhance the online-to-offline customer experience for retailers. According to the vendor, this solution caters to businesses of various sizes, from small boutiques to large enterprise-level organizations. SoCloz serves a wide range of professions and industries, including retailers and e-commerce companies in the fashion and apparel, electronics and technology, home and furniture, and sporting goods sectors.

Key Features

mPOS: According to the vendor, SoCloz enables retailers to accept customer orders and process payments using a mobile device, potentially enhancing the in-store shopping experience. This feature supports functionalities such as product scanning, availability check, mixed carts for online and in-store purchases, and options for in-store or home delivery.

Encaissement en mobilité (Mobile Point of Sale): The vendor claims that this feature allows retailers to process payments on the go using a mobile device. It supports various payment methods and provides access to the unified product catalog for easy checkout. Additionally, retailers can handle refunds and exchanges directly from the mobile application.

Clienteling: SoCloz empowers retailers to create, enrich, and access customer information for personalized interactions, according to the vendor. This feature provides a comprehensive view of customer data, including contact details, purchase history, and preferences. Retailers can utilize targeted marketing campaigns and upselling opportunities based on customer insights. The vendor also claims that this feature enables retailers to generate real-time transport labels and collection requests for efficient order management.

Prise de commandes (Order Taking): According to the vendor, this feature allows retailers to take customer orders on the spot using the SoCloz mobile application. Retailers have access to the entire product catalog for easy browsing and selection. The feature supports various delivery options, including in-store pickup, point relais, and home delivery. It also facilitates communication between retailers and customers regarding order status and updates.

OMS (Order Management System): The vendor states that SoCloz unifies inventory across warehouses and stores, providing real-time visibility of product availability. This feature intelligently routes orders to the most suitable location for efficient order orchestration. Integration with logistics and shipping providers streamlines order processing and delivery. Retailers can generate shipping labels, invoices, and customs forms, according to the vendor.

Store WMS (Warehouse Management System): According to the vendor, SoCloz streamlines warehouse operations by optimizing inventory management and order fulfillment. This feature improves picking, packing, and shipping processes to minimize errors and delays. Integration with transport carriers ensures seamless order processing and tracking. The vendor claims that retailers can receive real-time updates on inventory levels and order statuses for accurate stock management.

E-reservation: The vendor claims that this feature allows customers to reserve products online without pre-payment for in-store purchase. It ensures product availability and reduces wait times to enhance the customer experience. Retailers can also facilitate cross-selling opportunities as customers visit the store to pick up their reserved items. The vendor states that this feature seamlessly integrates with the overall order management system for efficient reservation handling.

Click & Collect: According to the vendor, SoCloz enables customers to purchase products online and pick them up at a designated store location. This feature combines the convenience of online shopping with the immediacy of in-store pickup, providing a flexible and efficient shopping experience. It also reduces shipping costs and delivery times for customers, potentially improving customer satisfaction and loyalty.

Ship from Store: The vendor claims that this feature allows retailers to fulfill online orders directly from their physical stores. It optimizes inventory utilization by leveraging store stock for online sales. Retailers can reduce shipping costs and delivery times by sourcing products from the nearest store to the customer. The vendor suggests that this feature can increase overall sales revenue by expanding the product assortment available for online customers.