Softbrik

Softbrik is a voice-based AI/ML platform that aims to enhance customer feedback, support, and surveys. According to the vendor, this solution allows businesses of various sizes to collect valuable insights from customers, attendees, patients, and students through voice messages. The platform is said to offer personalized conversations at scale, with the goal of improving customer engagement, retention, and satisfaction. Softbrik caters to a wide range of professions and industries, including customer support teams, product managers, marketing professionals, sales teams, and healthcare providers.

Key Features

Voice Feedback: According to the vendor, businesses can capture customer voice feedback in 10 seconds from all channels. This feature enables them to gather feedback using voice messages from various touchpoints.

Voice Survey: Softbrik claims that users can design programmatic voice surveys in minutes with AI analytics. The platform allows businesses to create voice-based surveys to gain insights from customers, with AI analytics providing in-depth analysis of the survey responses.

Voice Support: The vendor states that Softbrik offers voice-to-text customer support with efficiency in 20+ languages. Businesses can provide customer support through voice-to-text conversion, facilitating efficient communication with customers in multiple languages.

Design feedback experience: Softbrik allows businesses to easily customize feedback forms and surveys, aligning them with their brand and customer needs, as per the vendor's claims.

Collect voice of customer: According to the vendor, Softbrik enables businesses to capture valuable insights and feedback from customers through voice messages and surveys, facilitating voice-based communication.

Analyze and take action: The vendor claims that AI analytics analyze data and trends to provide actionable insights. Businesses can make informed decisions and take appropriate actions based on the analyzed data.

Multi-page Surveys: Softbrik allows businesses to design surveys with multiple pages to capture detailed feedback, according to the vendor.

Advanced Analytics: According to the vendor, Softbrik's AI-enabled analytics provide in-depth insights, patterns, and alerts. Businesses can track key performance indicators (KPIs) and gain valuable insights into customer behavior.

Automated Reporting & Export: Softbrik offers automated reporting and export features for easy data analysis and sharing, according to the vendor. Businesses can generate reports and export data for further analysis or sharing with stakeholders.