SoftTech

SoftTech Outsourcing, developed by CallTech Outsourcing, is a professional outsourcing service designed to cater to the needs of small to medium-sized businesses. According to the vendor, this solution is suitable for call center businesses as well as other industries seeking efficient and reliable outsourcing services.

Key Features

Workforce Management System: SoftTech offers a fully functional Workforce Management System (WFM) that aligns labor management with corporate strategy. It addresses forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, with the goal of streamlining processes to potentially increase efficiency.

Time and Attendance Tracking: The WFM system includes time and attendance tracking features, which, according to the vendor, can help businesses accurately monitor employee work hours and ensure compliance with labor regulations.

Employee Scheduling: SoftTech's WFM system enables efficient employee scheduling, potentially ensuring optimal staffing levels and minimizing scheduling conflicts, as claimed by the vendor.

Demand Prediction: SoftTech's WFM system, according to the vendor, can help businesses accurately predict customer demand, potentially allowing for better resource allocation and improved customer service.

Payroll and Benefits Administration: The WFM system streamlines payroll and benefits administration processes, potentially reducing administrative burdens and ensuring accurate and timely compensation for employees, as claimed by the vendor.

Training Programs: SoftTech's WFM system includes comprehensive training programs aimed at enhancing employee skills and productivity, potentially leading to improved performance and customer satisfaction, according to the vendor.

Performance Monitoring: The WFM system provides tools for performance monitoring, potentially enabling businesses to track and evaluate employee performance, identify areas for improvement, and recognize top performers, as claimed by the vendor.

Vacation and Leave Planning: SoftTech's WFM system aims to simplify vacation and leave planning, potentially ensuring smooth operations and minimizing disruptions caused by employee absences, according to the vendor.

Career Planning: The WFM system offers career planning features, potentially allowing employees to set goals, track progress, and explore growth opportunities within the organization, as claimed by the vendor.

Customization Options: SoftTech's WFM system provides fully customizable options, potentially allowing businesses to tailor the system to their specific needs and preferences, according to the vendor.