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Solvemate's chatbot has been widely used by businesses to tackle customer support issues and reduce response times. By quickly guiding …
Starting at $399 per month
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What is Solvemate?
Solvemate is a customer service automation platform that utilizes smart conversational AI to create personalized chatbot conversations at scale. The Solvemate approach enables companies to guide their customers with an easily integratable, contextual conversation engine designed for quick resolution...
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Starter
$399
Cloud
per month
Essential
$899
Cloud
per month
Professional
$1,799
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.solvemate.com/en/chatbot…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $399 per month
Product Details
- About
- Integrations
- Tech Details
What is Solvemate?
Solvemate is a customer service automation platform that utilizes smart conversational AI to create personalized chatbot conversations at scale. The Solvemate approach enables companies to guide their customers with an easily integratable, contextual conversation engine designed for quick resolution time averaging about 12.4 seconds. With dedicated industry-specific support, brands can customize questions, colors, images, and forms resulting in a highly personalized self-service experience that boosts customer satisfaction while reducing costs.
Not only does Solvemate offer actionable customer service insights through its business analytics dashboard, but it also provides continuous improvements in precision and recall using proactive training recommendations. Companies can integrate difficult cases into existing workflows for escalation leading to lower repetition rates of requests and faster resolution times all around. Trusted by clients such as On Running and egym, Solvemate has shown itself capable of leading innovative growing companies towards better customer experiences every day.
Solvemate Integrations
Solvemate Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Solvemate's chatbot has been widely used by businesses to tackle customer support issues and reduce response times. By quickly guiding customers to the right solutions to their general queries, the chatbot enhances the customer experience and optimizes ticket-order ratio, leading to substantial improvements in customer satisfaction. Private sellers who use Solvemate's chatbot have seen a significant reduction in workload for their customer support teams so that they can attend to more complex queries that cannot be solved using the chatbot.
In addition to these benefits, Solvemate's renowned solution-finding capabilities enable businesses to present support materials visually, thereby increasing their attractiveness, digestibility, and overall quality of service offered. Solvemate's interactive troubleshooting tool makes it possible to provide instant support to customers while relieving pressure from customer-service teams. A newspaper publisher deployed Solvemate's chatbot for processing editorial information related to the coronavirus, resulting in innovative means that help prevent fake news spread and inform users about disease progression, restrictions, and outbreaks. Overall, Solvemate allows businesses to concentrate on value-added activities while also being able to auto-solve easy questions or find essential information on webshops.
Ease of use: Users found Solvemate to be an easy-to-use software for setting up and maintaining a chatbot. They appreciated the well-organized onboarding process, which was not only fun but also helpful in understanding the tool's features and functionalities. The software's customization and adjustment possibilities were nearly endless, according to users. They appreciated the visually appealing and well-structured dashboard, which made the tool intuitive to use.
Efficient customer support: Users found Solvemate's customer support to be exceptional, solution-oriented, and friendly. They felt the Solvemate team cared about their needs and was willing to find alternative solutions even if it required building something new. Users praised Solvemate's customer success manager, who was responsive and helpful in resolving issues in a short amount of time. They found the software 24/7 available and quick to help with standard questions.
Advanced AI technology: Reviewers thought that Solvemate's AI technology was top-notch. They were impressed with how the software could accurately identify and resolve customer issues without the need for human intervention. In addition, reviewers praised Solvemate's reporting and analytics features. They found reports detailed & informative allowing them to gain valuable insights into their customer support activities; customizable dashboards made it easy to monitor key metrics & track performance over time.
Difficult Setup: Some users have found the initial setup and maintenance of the Solvemate bot to be challenging and not easy to navigate. They suggest that it should not be underestimated.
Unintuitive Question-Answer Structure Creation: Several reviewers felt that the process for creating a question-answer structure is unfamiliar at first, making it difficult to understand and unintuitive.
Lack of Customization Options: Many users expressed disappointment in the limited options available for customizing their bots. They wished for more flexibility in renaming buttons, amending fixed text fields, changing font size, hiding certain solutions based on website URLs, among other things.