Speech Recognizer Plugin

The Speech Recognizer Plugin, developed by RedShift Voice Technology (RSVT), is a versatile and device-agnostic platform designed for natural language understanding. According to the vendor, this plugin aims to revolutionize the ordering experience by enabling customers to remotely place orders through speech, effectively translating the traditional "at the counter" experience into the mobile world. The plugin is said to cater to a wide range of professions and industries, including restaurants, quick-service restaurants (QSR), fast-casual restaurants, drive-thru establishments, and professionals in the foodservice and hospitality industry.

Key Features

According to the vendor, the Speech Recognizer Plugin offers the following key features:

Conversational Mobile Ordering: Customers can reportedly place orders remotely by speaking, bringing the convenience of "at the counter" ordering to the mobile world. The vendor claims that customers can easily reorder favorites or try new items simply by requesting them, and they receive information on when their order will be ready for pickup.

Device Agnostic Platform: The Speech Recognizer Plugin is said to be compatible with iOS, Amazon Echo, and Google Home, making it accessible across various devices. The vendor states that it can be customized for each restaurant and seamlessly integrated into their app and smart speaker design. Moreover, it is claimed to support ordering through any mobile or home speaker device.

Increased Operational Efficiency: According to the vendor, the plugin aims to generate and renew customer loyalty by providing an additional ordering channel. It is particularly highlighted as beneficial for quick-service, fast-casual, and drive-thru restaurants, as it is said to reduce wait times, streamline ordering and payment processes, and minimize errors, especially during high-volume periods.

Hands-Free Ordering: The vendor claims that the plugin allows customers to place orders without using their hands, providing convenience and safety for those who prefer not to take their hands off the steering wheel or out of the sink of dishes. It is also stated to offer a hands-free app option for customers who need to order while driving. Additionally, the plugin is said to support both pick-up and delivery orders.

Real-Time Voice Ordering Platform: According to the vendor, the plugin utilizes real-time speech recognition vocabulary and language models to convert audio to text and present it as an order in real-time. It can reportedly be customized to understand typical ordering language and unique menu items, ensuring accurate and precise voice recognition for a seamless ordering experience.