Spike Living

Spike Living is a resident engagement portal offered by Spike Solutions, designed to build and manage thriving communities. This customizable residential app aims to enhance resident engagement, retention, and efficiency by providing a platform for connections, news and events updates, and access to local attractions and services. According to the vendor, Spike Living caters to a wide range of professions and industries including property management, real estate, community management, facility management, and multi-family housing. It is positioned as a solution suitable for businesses of various sizes seeking to create vibrant and connected living environments.

Key Features

Social Clubs & Forums: According to the vendor, residents can connect with like-minded individuals in their building who share similar interests. They can also organize their own events to foster a sense of community.

Resident Events: Spike Living allows residents to organize and promote both virtual and offline events. It enables tracking RSVPs and sending alert reminders to residents, aiming to ensure maximum participation.

Delivery Notifications: According to the vendor, residents receive real-time alerts when their parcels arrive, aiming to eliminate the need for constant calls to the concierge and provide a seamless delivery experience.

Document Management: Residents can easily access and view important documents such as welcome packs, apartment and appliance manuals, instruction videos, and safety procedures. Push notifications are sent when a document requires signing or approving, as claimed by the vendor.

Defects & Maintenance Logging: The vendor states that residents can log and track defects and maintenance issues, aiming to ensure a quick and effective response from the property management team.

Digital Amenity Booking: According to the vendor, residents can conveniently browse and book amenities through the app, accessing useful information such as opening times and costs.

Visitor Management: Residents can authorize guests and contractors, notifying the front-of-house staff, as claimed by the vendor. They also receive app notifications when their guests arrive, aiming to enhance security and convenience.

In-App Service Booking: Spike Living offers on-demand service booking for various services like cleaning, laundry, and dog walking, aiming to make residents' lives easier and more convenient, according to the vendor.

Travel Information: According to the vendor, Spike Living provides residents with the latest public transport alerts and status updates, aiming to ensure they stay informed and can plan their journeys accordingly.

Surveys: The vendor claims that the platform allows proactive engagement by understanding residents' needs and behavior through surveys. This feedback can help property management teams take necessary actions and improve resident satisfaction.