Overview
What is SQM (SERVICE QUALITY MANAGEMENT)?
SQM (Service Quality Management) is a software solution developed by Info Management Development Agency that aims to manage and improve the quality of services provided by companies. According to the vendor, SQM is designed for businesses of all sizes and caters to various professions and industries,...
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Product Details
- About
- Tech Details
What is SQM (SERVICE QUALITY MANAGEMENT)?
SQM (Service Quality Management) is a software solution developed by Info Management Development Agency that aims to manage and improve the quality of services provided by companies. According to the vendor, SQM is designed for businesses of all sizes and caters to various professions and industries, including business analysts, quality assurance professionals, service managers, customer experience managers, healthcare providers, customer service representatives, quality assurance managers, operations managers, and IT service providers in sectors such as hospitality, healthcare, retail, and more.
Key Features
Application Development: Tailored web application development that meets specific business requirements, with a focus on high-quality and scalable solutions.
Application Re-Engineering: Identify weak points in existing applications, define future requirements, address operational problems, and upgrade the user interface to enhance performance and relevance.
UI/UX Design and Development: Create user experiences that go beyond visually appealing screens, with seamless navigation, enhanced functionality, and customer-focused design.
Software Testing and QA: Validate software meets requirements through functional and performance testing, localization testing, automated testing, and mobile testing for various platforms.
Security Assessment Services: Identify and address security vulnerabilities through security assessment testing, providing comprehensive reports and recommendations.
User Management: Manage user accounts and access levels, assign roles and permissions, and control user authentication and password management.
Service Evaluation: Conduct surveys and assessments to gather feedback on service quality, customize evaluation criteria and questionnaires, and analyze results for improvement.
Incident Management: Track and manage service-related incidents and complaints, assign incidents to appropriate personnel, and monitor resolution progress.
Performance Monitoring: Set performance targets and metrics for service quality, monitor and track performance against targets, and generate reports and dashboards.
Process Automation: Automate repetitive service-related processes, streamline workflows, and improve consistency and accuracy in service delivery.
SQM (SERVICE QUALITY MANAGEMENT) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
