Star CRM

Star CRM, developed by Star CRM Pte. Ltd., is a Customer Relationship Management (CRM) software solution designed to enhance customer engagement and drive business growth. It caters to both enterprise and SME customers across various industries, including retail financial services, banking, telecommunications, insurance, and e-commerce.

Key Features

STARDriver® Employee Manager: According to the vendor, this software supports HR initiatives by managing employee recognition, rewards, engagement, pulse surveys, and performance appraisals. It also provides an employee self-service portal for convenient leave and claims submissions.

STARDriver® Loyalty Program Software: The vendor claims that this solution enhances customer engagement and drives revenue growth through customer acquisition, retention, cross-sell, up-sell, referrals, and churn mitigation initiatives. It includes member mobile app and member website integration, serving as a central platform for building loyalty and deepening customer engagement.

STARDriver® Service Desk: According to the vendor, this contact call center solution offers a seamless customer experience across multiple channels and provides powerful case management capabilities. It serves as a single platform to log, manage, track, and resolve customer problems efficiently.

STARDriver® Sales Manager: The vendor states that this comprehensive sales management solution empowers sales teams by enabling effective management of customer contacts, leads, opportunities, appointments, quotations, and customer communications. It also tracks the sales pipeline and activities, while supporting communication with customers and prospects via e-mail, WhatsApp, and SMS.

STARDriver® Campaign Manager: According to the vendor, this marketing solution targets the right customers with the right message through the right channel. It allows for importing customer data, managing list extractions, and setting up marketing automation. The software executes campaigns via e-mail, push notifications, WhatsApp, SMS, social media, telemarketing, sales, and direct mail. It also tracks customer behavior and measures campaign effectiveness.