STARFACE

STARFACE is a VoIP telephone system offered by STARFACE GmbH that aims to meet the communication needs of businesses across various industries and professions. According to the vendor, STARFACE offers a range of solutions suitable for small startups, mid-sized companies, and large enterprises. Industries such as IT companies, call centers, professional services (including law firms, accounting firms, and consulting firms), healthcare providers, education institutions, and many others can benefit from the features and functionalities provided by STARFACE. The product includes physical IP telephone systems for local operation, a SIP trunk service called STARFACE Connect, integration options with third-party software, a range of optional modules, and built-in security features. Additionally, STARFACE offers online meeting capabilities, seamless integration with current CRM and ERP systems, and highlights of call lists. The product also enables making calls from the MS Teams interface.

Key Features

Physical IP Telephone Systems for Local Operation: According to the vendor, STARFACE offers a range of hardware appliances that serve as IP telephone systems for businesses. The appliances support ISDN, VoIP, and analog calling, and can be easily integrated into existing hardware.

STARFACE Connect SIP Trunk: STARFACE Connect is a SIP trunk service that allows businesses to link their VoIP telephone system to the public phone network. According to the vendor, it enables full landline service and offers low rates for calls with high voice quality. It ensures compliance with strict data privacy guidelines by providing professional and secure hosting in German data centers.

Integration in Third-Party Software: STARFACE offers integration options to systematically implement selected features of the telephone system with third-party software. According to the vendor, interfaces can be set up to link STARFACE with various preexisting ERP or CRM systems, enabling improved collaboration, faster customer service, and access to client databases while phoning.

The STARFACE Modules: STARFACE offers a range of optional modules to enhance and expand the functionality of the telephone system. Modules include features such as announcement before answering, time-controlled redirection, executive secretary, and memo to me. Premium modules offer advanced functionalities like call hunting hotline, iQueue waiting line, and user-specific call blocking.

BUILT-IN SECURITY: According to the vendor, the STARFACE cloud solution is designed to be 100% secure, ensuring confidential and private conversations. It complies with GDPR regulations and is hosted in German data centers for added security.

ONLINE MEETINGS: STARFACE provides a complete remote work package for reliable communication anywhere. According to the vendor, it includes an integrated video conferencing solution, allowing for ad-hoc or scheduled video conferences with screen sharing and chat functions. External participants can join meetings without registration.

NO MATTER WHERE: STARFACE is designed to be an ideal solution for working from home, traveling, or the office. According to the vendor, it is compatible with different devices and operating systems, enabling seamless communication and collaboration across various locations.

SEAMLESS INTEGRATION: STARFACE is designed to smoothly integrate with current CRM and ERP systems, eliminating the need to migrate to different software. According to the vendor, it offers an open architecture and includes CRM and ERP interfaces for easy integration.

HIGHLIGHTS OF THE CALL LISTS: STARFACE introduces new call list functionality for collaboration in call groups. According to the vendor, the "Accepted from" feature shows the member who accepted an incoming call, and missed calls can be marked as "called back" to prevent duplicate contact. Call notes and important information can be stored in a comment field.

MAKING CALLS FROM THE MS TEAMS INTERFACE: STARFACE integrates UCC functionalities into the MS Teams interface, creating uniform communication standards by integrating MS Teams users. According to the vendor, the integration can be activated for selected users, allowing for seamless communication between STARFACE and MS Teams.