Stay

STAY is a Guest Experience Platform offered by Stay App that aims to transform the way guests interact with hotels. According to the vendor, this platform provides a convenient and seamless way for guests to access hotel services from their smartphones. It allows guests to book services, make requests, order food and drinks, provide feedback, and access information about the hotel and its surroundings. STAY is designed for hotels of all sizes, from individual hotels to large hotel chains. It caters to various professionals in the hospitality industry, including hotel managers, front desk staff, concierge staff, food and beverage managers, and spa and wellness managers.

Key Features

Booking System: According to the vendor, STAY enables guests to conveniently book various hotel services from their smartphones. It offers flexible booking options such as on-demand confirmation, quota-based confirmation, and third-party URL redirection.

Mobile Ordering: The vendor states that guests can easily order food and drinks from their smartphones using STAY. The system provides detailed customization options for each order and seamlessly integrates with the hotel's dining facilities, facilitating efficient communication between guests and staff for order management.

Task Manager: STAY allows hotel staff to receive and manage guest requests in real time. The system offers a centralized inbox for efficient communication and task assignment. According to the vendor, it provides automated responses for common guest inquiries, helping staff prioritize and track the status of each request, ultimately enhancing staff productivity and responsiveness.

Concierge Chat: STAY features real-time chat functionality that allows guests to communicate directly with hotel staff. According to the vendor, this enables instant assistance and personalized recommendations. The system also offers automated responses for after-hours or unavailability, providing schedule flexibility for staff availability and ensuring efficient communication for an enhanced guest experience.

Instant Feedback: According to the vendor, STAY allows guests to provide real-time quantitative and qualitative feedback. This feature enables hotel management to identify areas for improvement and promptly address guest concerns, aiming to improve overall guest satisfaction and loyalty.

Analytics & Insights: STAY provides real-time statistics on guest activity and service usage, allowing hotel managers to track the performance of hotel services and products. According to the vendor, it offers the ability to compare results across the hotel chain, along with data filters for customized reports and analysis. Additionally, API integration allows seamless data access and integration with other tools.

Hotel Map: STAY includes an interactive map that helps guests find hotel facilities and local attractions. The system allows for customizable pins and categories, making navigation easy. According to the vendor, it provides detailed information and recommendations for each location and integrates with Google Maps and Apple Maps for a seamless navigation experience.

Destination Guide: STAY offers a comprehensive guide to local attractions and points of interest. The system allows hotels to add unlimited pins for various locations and recommendations, categorizing attractions for easy navigation. According to the vendor, it provides detailed information, descriptions, and opening hours for each location, along with external website links for additional information and booking.

Mobile Room Key: According to the vendor, STAY enables guests to access their digital room key directly from their smartphones. This feature offers convenient and contactless access to hotel rooms, increasing security and guest control over room access. The system seamlessly integrates with the guest app, ensuring a unified experience.