Store Vantage

Store Vantage is a customer relationship management and scheduling software designed to assist businesses in managing appointments, engaging with customers, and fostering business growth. According to the vendor, Store Vantage caters to businesses of all sizes, from small local establishments to large enterprises. It is utilized by various professions and industries, including pet grooming, salons and spas, medical and dental practices, fitness and wellness centers, and professional services.

Key Features

Online Scheduling: Customers can conveniently schedule appointments online without the need for phone calls. They can choose from available time slots on the business's custom booking website or Facebook page, as stated by the vendor.

Customer Management: Store Vantage offers comprehensive customer profiles that capture essential information such as contact details, preferences, purchase histories, and staff notes from previous visits. The vendor claims that these profiles can be customized to capture unique information relevant to the business. Additionally, according to the vendor, the system automatically adds notes and preferences provided by customers during online booking to their profiles.

Multiple Service Recipients: The software allows businesses to combine multiple service recipients, such as family members, pets, or vehicles, into a single profile. This feature enables businesses to view all relevant information for each recipient in one place, as stated by the vendor.

Search Tool: According to the vendor, Store Vantage includes a search tool that enables quick and easy lookup of customer profiles. This feature facilitates efficient retrieval of specific customer information.

Customer Outreach: Businesses can engage with their customers through personalized emails. The software provides email templates that automatically incorporate individual customer information and photos, making the emails more personalized. Custom messages can also be sent to specific customer groups, as claimed by the vendor.

Automated Email Reminders: Store Vantage helps reduce no-shows by sending automatic email and text message appointment confirmations and reminders. According to the vendor, this feature ensures that customers are reminded of their appointments, improving attendance rates and overall customer satisfaction.

Insights and Analytics: The software collects data to provide insights into customer loyalty, spending patterns, and more. According to the vendor, these analytics assist businesses in making informed decisions and tailoring their services to meet customer needs.

Appointment Calendar: Store Vantage offers an online calendar that provides a clear view of appointments and staff schedules. The calendar can be accessed from anywhere, on any device, as claimed by the vendor.

Feedback Collection: After each visit, businesses can request feedback from customers to enhance their services. The vendor states that this feature helps gather valuable insights and enables businesses to promptly address any issues, thereby enhancing customer satisfaction.

Positive Review Promotion: Store Vantage can automatically post positive reviews on the business's website and Facebook page. According to the vendor, this feature helps generate more positive exposure and reinforces the business's reputation.