A brilliant solution to our subscription needs
We use Stripe Billing to bill our B2B customers and for our B2B customers to bill their customers. This is quite a complex requirement but …
Overview
What is Stripe Billing?
Stripe Billing subscription management software is used to bill and manage customers in various ways, from simple recurring billing to usage-based billing and sales-negotiated contracts. It is used to automate revenue management workflows, and accept payments globally.
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What is Stripe Billing?
Stripe Billing subscription management software is used to bill and manage customers in various ways, from simple recurring billing to usage-based billing and sales-negotiated contracts. It is used to automate revenue management workflows, and accept payments globally.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Stripe Billing?
Stripe Billing subscription management software is used to bill and manage customers in various ways, from simple recurring billing to usage-based billing and sales-negotiated contracts. It is used to automate revenue management workflows, and accept payments globally.
Stripe Billing Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(17)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 11, 2020
Stripe - one of the best billing platforms!
Stripe is used across multiple departments at our company. Our sales team uses it to double check invoicing and address any discrepancies with the Accounting Team. It is also easy to download past invoices and easy to search for customers and certain charges. It is simple to initiate a payment, create an invoice, and customize different variables.
- User interface - easy to navigate.
- Customization - ability to add as much info as needed.
- Notifications - notifies you if payments have failed and includes risk evaluation.
- Dashboard gives too much info for dept. use, may vary for others.
- Be able to export multiple invoices as a PDF at once.
- Getting to the invoices can be tricky if you have to click on multiple links.
- Positive - integrates with WordPress, the platform we use at our company.
- Positive - everything is all in one place with customers.
- Positive - easy to navigate.
Stripe is not like Square since we use it mostly for recurring charges for our clients. Square is good if contractors send us an electronic invoice and our partners sometimes use Square as a POS system, since there is a device that can connect to your phone to swipe a card. If Stripe had the same device and capabilities as Square such as sending e-invoices to others or swiping a card using a device, Stripe would be a great all-in-one platform.
May 29, 2019
Stripe for a Laravel SaaS
We use Stripe for recurring billing for our SaaS product, and for one-off purchases from our site. We migrated from a different payment processor in order to provide a more modern and seemless purchase process. We are currently working to migrate existing customers to Stripe as well. When that is done, Stripe will be our only payment processor.
- Laravel integration. Our product is written in Laravel, which supports Stripe out of the box.
- Customer service. When I had questions during my integration, customer support was easily accessible, friendly and helpful.
- Modern UI creates a quick, seamless purchase process for the customer.
- The ability to generate one-off custom invoices (not associated with a specific product) allows us to bill for custom development services through the same payment processor.
- The backend dashboard is well laid out and provides lots of great information.
- Test mode makes testing purchases quick and painless.
- Great looking customer-facing invoices.
- Last I checked, coupons were only supported by coding up your own payment page using Stripe Elements. It would be nice to be able to add a coupon field to the payment popup provided by Stripe.
- Stripe provides a much cleaner purchase process than our previous solution, but since we deployed Stripe at the same time as we deployed a complete rewrite of our site, it's difficult to know exactly what impact it's had.
Our previous product was Cloudnet360, which provides an integrated shopping cart and CRM. With Cloudnet, our customers had to leave our site and go to an outside checkout page in order to purchase. In addition, Stripe provides a robust API which allows us to automate more of the work of maintaining a subscription service.
May 23, 2018
Stripe is Right for Startups and SMBs
Our startup company operates an online SaaS business that depends on Stripe to process our monthly subscription services payments and renewals. We integrated Stripe's API into our online web platform, where our end-users then sign-up and pay. Stripe provides the credit card payment form, processes the payments for us, direct deposits the payments into our bank account every few days, and also sends follow-ups to users that have failed payments.
- Credit card processing interface and experience for customers
- Processes transactions smoothly
- Easy integration with our own tool
- More clarification around failed payments and reasoning---also, would be nice if Stripe showed us what efforts they've taken to follow-up with our end-users regarding failed payments
- The fee per payment processed is a little high
- Easier navigation of customer base and more features within dashboard to see sales/revenue
- Makes managing our monthly subscription payments very easy
- Follows up with failed credit card transactions, taking away the burden on us to do it
- Customer can easily pay for our services from within our application
Stripe is much more intuitive for new small businesses like ours. It makes it easy to set-up, manage, and grow your business. It's also very easy to add new products and services that you want to sell on your website. Stripe also has plug-ins with other softwares, such as Xero, making it easy to track all of your revenue.
September 13, 2016
Stripe Billing Review
Score 5 out of 10
Vetted Review
Verified User
We use Stripe Billing to collect subscription fees from our clients on a daily basis. The entire organization uses Stripe, and it helps us collect payments, track the billing status of users, and flag failed accounts.
- Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
- It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
- Stripe does make it easy to create new coupon codes or issue partial or total refunds.
- Customer Service for Stripe billing is lacking. Their customer service reps do not carefully read emails, and often provide very generic, "cut and paste" replies to very specific questions. This can occur multiple times while trouble shooting. They also wait too long to respond to queries (over 1 day sometimes).
- Stripe does not offer phone support- even in the case of an emergency. The lack of any human contact whatsoever is distressing, and in some cases, frightening.
- Stripe is a bit pricey.
- Positive: Overall I believe we've collected more monthly recurring charges from subscribers.
- Positive: It's been easier to perform basic customer service tasks like cancelling subscribers quickly or issuing refunds.
- Negative: Slow impersonal customer service has often sent us panicking during a crisis, and made us turn to hiring web developers to try and resolve issues that were not related to web code - so whatever gains we've made in collections have been negated by costs incurred when trying to compensate for poor customer service.
- Chase Paymentech
Our firm switched to Stripe because it came highly recommended by our developer. Apparently Stripe APIs are easily integrated into websites to provide all sorts of billing technology. And we are fond of their ability to attempt to collect payments from individual subscribers multiple times. However, Chase Paymentech did offer personal customer service that was quite stellar. As our company grows there is simply no way we can function without the ability to talk to someone in the case of an emergency.