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Subiz has gained popularity among online businesses for its powerful features and user-friendly interface. Users appreciate the simplicity …
Overview
What is Subiz?
Subiz is a customer communication platform designed to enhance customer support, sales, marketing, and management activities. According to the vendor, it enables businesses of all sizes to connect and interact with their customers effectively. It is suitable for e-commerce companies, online retailers,...
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Product Details
- About
- Tech Details
What is Subiz?
Subiz is a customer communication platform designed to enhance customer support, sales, marketing, and management activities. According to the vendor, it enables businesses of all sizes to connect and interact with their customers effectively. It is suitable for e-commerce companies, online retailers, customer support teams, sales teams, and marketing teams.
Key Features
Cross-channel communication: According to the vendor, Subiz allows businesses to interact with customers across multiple channels, including Subiz Chat, Subiz Email, and Subiz Messenger, all in one platform.
Generate Leads: The vendor claims that Subiz automates welcome messages to greet customers and collect their information, allowing businesses to capture leads through targeted messages.
Make Happy Conversations: Subiz auto-assigns conversations to the right people and provides message templates, media buttons, product content, and emojis to interact with customers, aiming to build relationships through quick and professional support.
Build Customer Data: The vendor states that Subiz synchronizes customer data from various channels into one place, enabling businesses to classify and segment customers based on their needs and business model.
Auto Customer Care: According to the vendor, Subiz allows businesses to set up multiple workflows to pursue and deliver a premium customer experience, automating notifications based on customer behaviors.
Manage and Analyze: Subiz provides the ability to analyze conversations and customer insights based on time, tags, and agents, aiming to help businesses improve customer service and boost sales through data analysis.
Subiz Chat: According to the vendor, Subiz modernizes live chat on websites by allowing businesses to customize the chat widget, track visitors, and facilitate group chat while generating reports.
Subiz Email: Subiz enables businesses to automate customer care through email by sending and receiving business emails on the platform, utilizing email templates and authentication, as claimed by the vendor.
Subiz Messenger: According to the vendor, Subiz allows businesses to interact with customers from multiple fanpages, manage multiple fanpages, and segment customers, aiming to increase customer interaction and generate reports.
Subiz Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Geotargeting
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Screen Sharing
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Live Chat
Subiz Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Subiz has gained popularity among online businesses for its powerful features and user-friendly interface. Users appreciate the simplicity of the dashboard interface, making it easy to navigate and utilize the software effectively. The software provides valuable information about visitors, such as the pages they are viewing and the time spent on the site, enabling businesses to analyze visitor behavior and make informed decisions.
One of Subiz's key use cases is improving customer support and engagement. Customers have praised the support team for their outstanding assistance, and the ability to receive chat transcripts via email ensures that important conversations are not missed. Moreover, the optimized chat widget for mobile devices enhances communication with customers on-the-go. This feature has helped resolve payment issues and improve conversion rates for businesses while providing a seamless experience for mobile users.
Another valuable use case of Subiz is its ability to reduce bounce rates and increase website traffic. Users have reported a noticeable increase in website visitors after implementing Subiz Live Chat. The trigger feature, highly valued by users, automatically filters and delivers targeted messages to visitors, enhancing engagement and driving conversions.
Additionally, Subiz offers multi-language support even in the free version, meeting the demands of businesses operating globally. The paid plan includes advanced features like proactive chat invitations and canned responses, further streamlining customer interactions.
Overall, Subiz is recommended as a must-try solution that strikes a balance between simplicity and power. Its affordability, user-friendly interface, and range of features make it an appealing choice for businesses looking to improve customer support, increase website traffic, and enhance overall engagement with their audience.
Easy and Nice Pre-Chat Option: Users have found the pre-chat option in Subiz to be easy and enjoyable, allowing them to engage with website visitors before starting a chat conversation. This personalized and proactive approach to customer support has been praised by multiple reviewers for its user-friendly experience.
Fully Customizable Interface: Reviewers appreciate the ease of use of Subiz, mentioning that it offers a friendly interface that is fully customized. This implies that Subiz provides a platform that can be easily tailored to meet individual business needs, resulting in a more intuitive and personalized user experience.
Packed with Powerful Features: Multiple users have praised Subiz for being packed with powerful features, indicating that the software goes beyond basic live chat capabilities. With a wide range of functionalities available, businesses are able to enhance their customer support experience by utilizing additional tools and capabilities provided by Subiz.
Big and Unstable Widget: Some users have mentioned that the Subiz widget is too big and unstable, potentially impacting the overall user experience.
Unreliable Trigger Functionality: Users have reported that the trigger functionality of the Subiz widget is unreliable, making it difficult for them to initiate chats when needed.
Limited Mobile Functionality: Several users have found that the basic Subiz widget does not function properly on mobile devices, which could limit the accessibility of the chat feature for these users.