TrustRadius Insights
Users of Support Board have reported excellent experiences with the customer support provided by the software. They have found the support …
Overview
What is Support Board?
Support Board is a chat and support software solution that aims to automate customer communication and enhance customer service and marketing. According to the vendor, it offers a variety of features including chatbots, live chat functionality, and marketing tools. It caters to businesses of all sizes,...
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Product Details
- About
- Tech Details
What is Support Board?
Support Board is a chat and support software solution that aims to automate customer communication and enhance customer service and marketing. According to the vendor, it offers a variety of features including chatbots, live chat functionality, and marketing tools. It caters to businesses of all sizes, ranging from small startups to large enterprises, and is utilized by various industries such as e-commerce, SaaS, online services, digital marketing agencies, and customer support teams.
Key Features
Smart Chat for Support and Marketing: Support Board utilizes AI-driven chat technology to automate customer communication and improve support and marketing efforts. It adopts a conversational marketing approach to engage customers and potentially boost revenue.
Driven by Artificial Intelligence: Support Board leverages artificial intelligence to power its chatbots and deliver intelligent responses to customer queries. The vendor claims that these chatbots can be easily created and deployed without any coding knowledge.
Automation Meets Conversation: Support Board combines automation and conversation to streamline customer service and marketing workflows. It assists businesses in generating leads, enhancing sales processes, and potentially increasing revenue through innovative marketing tools.
Deliver Better Customer Service: Support Board provides tools to deliver exceptional customer support and a seamless live chat experience. It allows businesses to handle customer inquiries in real-time, providing instant assistance and swift issue resolution.
Support Board Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Website Visitor Tracking
- Supported: Third Party Integrations
- Supported: Geotargeting
Support Board Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of Support Board have reported excellent experiences with the customer support provided by the software. They have found the support team to be prompt and helpful, addressing their inquiries in a timely manner. This has been particularly appreciated by users who rely on efficient and effective customer support to resolve any issues they may encounter.
Another key use case of Support Board is its wide range of features. Customers have expressed their satisfaction with the comprehensive set of capabilities offered by the software, and have stated that they have not found any other software at this price point that offers such a diverse range of features. Users appreciate the modern live chat system provided by Support Board, which not only meets their requirements but also seamlessly integrates with other platforms. This has proven to be valuable for businesses and website owners who are looking for a versatile solution that can streamline their customer support operations.
Additionally, many customers have mentioned their intention to purchase additional copies of Support Board for their other websites, highlighting its scalability and adaptability across multiple domains. Furthermore, these satisfied customers have become advocates for Support Board, recommending it to others based on their positive experiences.
While users enjoy the current integrations and features offered by Support Board, some have expressed a desire for further enhancements and additional features. Their suggestions include the development of desktop software and direct Joomla plugins. This feedback reflects users' eagerness to see continuous improvements in the product's functionality.
Overall, users have praised Support Board for its fast customer support, appreciating the quick response times and assistance received. These positive experiences contribute to the overall satisfaction of users and reinforce Support Board's reputation as a reliable customer support software solution.