Supsis

Supsis is a live support and chatbot system developed by Supsis Live Support and Chatbot. According to the vendor, it is designed to enhance customer support and communication for businesses of all sizes, ranging from small startups to large enterprises. The product offers various features including live support, chatbot system, video call, team meeting, WhatsApp integration, Instagram integration, Telegram integration, ready content, automatic translation, visitor tracking, reporting, file transfer, smart triggers, instant notifications, offline messaging, and balloon customization.

Ready Content Shortcuts: Supsis provides the feature of Ready Content Shortcuts, allowing live support representatives to assign shortcuts to ready-made content. According to the vendor, this feature helps support representatives provide faster responses and resolve issues more efficiently.

Automatic Language Translation System: Supsis includes an automatic language translation feature that enables instant communication with people worldwide. According to the vendor, users can comfortably communicate in their native language without facing language barriers.

Visitor Tracking: Supsis offers a visitor tracking feature that allows businesses to monitor their website visitors' activities. According to the vendor, users can track the pages visitors visit, how long they stay, and their areas of interest.

Reporting System: Supsis provides a comprehensive reporting system that enables businesses to monitor the performance of their sales and support teams. The system offers detailed information such as representative working hours, call, ticket, and chat reports, performance measurements, and break reports, according to the vendor.

File and Screen Sharing System: Supsis enables users to transfer files and share screens during support or sales interactions. Users can easily share documents, images, videos, and any other files, facilitating collaboration and problem-solving, according to the vendor.

Smart Triggers System: Supsis includes a smart triggers system that allows users to engage website visitors with attractive triggers. Triggers can be customized based on visitor behavior and specific situations, according to the vendor.

Instant Notice System: Supsis provides instant notifications to keep users informed about important customer requests and chat messages. Users can receive notifications via mobile, browser, voice, and Supsis notifications, according to the vendor.

Offline Messaging System: Supsis offers an offline messaging system where customers can leave messages when support representatives are not available. Users can receive notifications and emails about offline requests (tickets), according to the vendor.

Balloon Customization: Supsis allows businesses to customize the chat bubble to match their branding and design preferences. Businesses can choose the color, size, and style of the chat bubble to create a cohesive and visually appealing customer support experience, according to the vendor.