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The survey system provides an invaluable tool to businesses looking to conduct research and gather feedback from their customers. Users …
Overview
What is Survey System?
The Survey System, developed by Creative Research Systems, is a versatile survey software package designed to meet the needs of various research projects and questionnaires. This software supports web surveys, mobile surveys, phone questionnaires, and paper questionnaires, making it suitable for market...
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What is Survey System?
Survey System is a survey software platform available for data collection with web, telephone, and paper data collection capabilities.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
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Product Details
- About
- Tech Details
What is Survey System?
The Survey System, developed by Creative Research Systems, is a versatile survey software package designed to meet the needs of various research projects and questionnaires. This software supports web surveys, mobile surveys, phone questionnaires, and paper questionnaires, making it suitable for market research professionals, academic researchers, customer experience professionals, human resources professionals, and healthcare professionals. According to the vendor, The Survey System caters to businesses of all sizes and industries, providing valuable insights and data collection solutions.
Key Features
Comprehensive Survey Software: The Survey System offers a survey software package that supports various types of questionnaires and research projects, including web surveys, mobile surveys, phone questionnaires, and paper questionnaires. It is designed for conducting mixed-mode surveys that combine multiple methods.
Voice Capture Survey Module: According to the vendor, the Voice Capture Survey Module allows respondents to record their comments in their actual voices, adding a unique dimension to survey data collection. This feature enables the capture of qualitative feedback in a more authentic and expressive manner.
Logic Instructions: The Survey System provides logic instructions that guide respondents through the correct questions, modify questions to yield better data, and check the validity of answers given. This is intended to enhance the quality and accuracy of the collected data.
Automatic Incorporation of Existing Data: According to the vendor, The Survey System can automatically incorporate existing data, such as demographics or previous purchases, into each respondent's questionnaire. This feature saves time by automatically populating relevant information, enabling personalized and targeted survey experiences.
Questionnaire Reporting Software: The Survey System generates results in tables, charts, or text format, offering live reports of Internet survey answers. It provides banners (cross-tabs) to break down results by any data in the file. The reports are highly customizable, with options for fonts, colors, statistics, ranking, and more. Results can be printed, uploaded to a website, or exported to word processors, spreadsheets, or statistical programs.
Support for Surveys in Other Languages: The Survey System supports surveys in any alphabet-based language, including French, German, Italian, Spanish, Arabic, Greek, Hebrew, Thai, Russian, Chinese, Korean, and more. This feature enables the conduction of surveys in diverse cultural and linguistic contexts.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The survey system provides an invaluable tool to businesses looking to conduct research and gather feedback from their customers. Users have praised the system for its versatility in creating Telephone, Paper, and Mobile Surveys, making it easier than ever to collect data and analyze results. The product has been particularly useful for quality improvement projects within hospitals, allowing staff to suggest changes and improvements, leading to better patient outcomes.
For businesses looking to understand the market and their customers more deeply, the survey system has been a helpful tool. Users have found that it simplifies the process of conducting research-related problems, from primary screener surveys to post-study analysis. It delivers index analysis of businesses and provides information on alternative services available, enabling businesses to adopt changes as they occur. Ultimately, this leads to better decision-making and greater success in achieving business goals. With ongoing improvements to the product over time, users can expect an even better user experience as they utilize the survey system for their research needs.
Straightforward Interface: Customers have found Survey System's interface to be straightforward and easy to navigate, allowing for simple management of pages and survey creation. Multiple reviewers have praised the software's user-friendly interface.
Affordable Cost: Reviewers noted that Survey System is an affordable option compared to other service providers in the market. Several customers appreciated the cost-effective solution provided by Survey System.
Effective Data Analysis Tools: Users found Survey System's data analysis tools to be top-notch, providing easy generation of analytics and data into usable formatting. Many reviewers praised these features as highly effective for analyzing survey results.
Outdated User Interface: Some reviewers have expressed that the user interface of Survey System is outdated and needs to be updated to reflect modern displays. Several users stated that it affects their productivity and makes it difficult for them to navigate through the software.
Steep Price: A few users have felt that the price of Survey System can be steep, especially for those looking for more sophisticated data analytics and graphs. They believe that there are other alternatives in the market which offer better features at a lower price point.
Issues with Surveys: Some users reported experiencing issues while attempting surveys on Survey System such as being told they do not qualify after answering many questions. This has caused frustration among some customers who feel like they wasted their time.