SwyxWare

SwyxWare is a unified communications solution offered by Enreach, which aims to streamline and consolidate communication channels for businesses. According to the vendor, this software solution is targeted towards small and medium-sized businesses (SMBs) in various professions and industries, including professional services, healthcare, education, retail, and hospitality.

Key Features

Cloud-Contact-Center: The vendor claims that SwyxWare enables efficient customer service across multiple communication channels by integrating voice, chat, and email capabilities. It also offers queue management to minimize waiting times and real-time analytics for performance monitoring.

Collaboration: SwyxWare offers messaging, video communication, and screen sharing features to facilitate seamless collaboration. The vendor states that it can enhance productivity by integrating with Microsoft Outlook and Microsoft Teams. Users can also stay informed about team members' availability through presence information and streamline workflows by integrating with popular apps.

Telephony functions: According to the vendor, SwyxWare provides complete phone system functionality with call management for each user. It is accessible from desktop platforms (Windows, macOS) and mobile devices (iOS, Android). The software also offers intelligent call routing, queue management, and integration with CRM systems and other business applications.

Swyx Meeting: SwyxWare includes a web conferencing solution for online meetings. Users can reportedly start meetings directly from the browser without the need for additional software. The vendor claims that it supports video conferencing, chat, screen sharing, and document sharing. Interactive features like meeting stickers are also available to increase engagement.

VisualGroups: The vendor states that SwyxWare offers efficient queue management for incoming calls. It includes skill-based routing to ensure calls are directed to the appropriate group. Real-time statistics and performance monitoring can be accessed through the dashboard. SwyxWare also integrates with the LDAP contact server for quick contact lookup.

Swyx for Mobile: SwyxWare allows seamless integration of smartphones into the company's communication system. Users can reportedly utilize a single phone number for connectivity and make outgoing calls with the office number displayed using the Swyx App. The software offers flexible call forwarding rules for personalized call management. Integration with the Swyx Mobile App provides full functionality on smartphones.

Integration in Microsoft Teams: SwyxWare can be connected to the public telephone network using Operator Connect, according to the vendor. This integration enhances Microsoft Teams with telephony features and enables cloud-based phone system connectivity, including integration with Microsoft Teams.

Swyx Mobile: The vendor claims that SwyxWare seamlessly integrates smartphones into the company's communication system. Users can access company contacts and presence status through the Swyx App. The software allows making calls, sending messages, and managing voicemail using the Swyx App. It also supports HD audio quality for voice communication. Additionally, users can initiate and manage HD conferences and ad-hoc 3-party conferences. Call management features, presence and profile management, and push notifications for real-time updates are available. Swyx Mobile is compatible with iPad and Apple Watch. The "One-Number" concept enables inbound and outbound calls via VoIP connection.

Voice communication in HD audio quality: The vendor claims that SwyxWare ensures crystal clear voice calls for enhanced communication clarity and understanding.

Call management: According to the vendor, SwyxWare offers comprehensive call management features, including connect, forward, mute, hold, and toggle. It also provides call protocols to track incoming, outgoing, and missed calls.

Phone book with search function: SwyxWare includes a phone book with a search function for quick access to contacts.

HD conferences: SwyxWare supports high-quality audio conferences with multiple participants.

Presence and profile management: Users can reportedly set manual presence status and status messages for improved communication efficiency.

Support of push notifications: According to the vendor, SwyxWare provides real-time updates and notifications through push notifications.

Presence widget: SwyxWare offers a presence widget for quick access to contact availability status.