Name: Syncapse
Author: LookSmart

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Beta Testing

Continuous Integration

Development

Attendance Tracking

Career Center

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Office Suites

Streaming Analytics

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

SaaS Spend Management

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change and Configuration Management

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery

Enterprise Flash Array Storage

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

IoT Security

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Open-Source Database

Phishing Detection and Response

Runtime Application Self-Protection

SSL Certificate

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video

Video Editing

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales Content Management

Sales Forecasting

Sales

Cloud Security Posture Management

Security

Clinical Trial Management

Geographic Information

OSS/BSS (Operations Support/Business Support)

Online Voting

Retail Management

Vertical-Specific

Top Rated 2023

medium

small

Standard

Professional

Agency

Agency Plus

Zoho Social

Listening/monitoring

Publishing

Engagement

Channel coverage/integration

Reporting/analytics

Account management

Sentiment analysis

Broad channel coverage

Content planning and scheduling

Audience targeting

Content optimization

Automated routing and prioritization

Customer interaction histories

Lead generation

Content marketing

Twitter

Facebook

LinkedIn

Google+

Instagram

Campaign success analytics

Competitor analysis

Role-based user permissions & privileges

Mobile access

Zoho

large

Free Trial

Advanced

Sprout Social

Boolean keyword searches

Filtering out noise/spam

Workflow management

Bulk actions

Paid media management

Campaigns and promotions

Pinterest

YouTube

Real-time tracking

The Smarsh Enterprise Platform is a unified, cloud-native solution designed to future-proof enterprise communications data strategies. Its technologies include elastic compute, natural language processing, machine learning and artificial intelligence.

Smarsh

Archiving

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Team

Business

Hootsuite

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Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Meta Platforms Inc

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Availability

Performance

Online Training

Configurability

Product Scalability

Vendor pre-sale

Vendor post-sale

Buffer

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Khoros Marketing

In-Person Training

Ease of integration

Khoros (Formerly Spredfast + Lithium)

Sprinklr Social

Listening & Monitoring

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Publishing & Engagement

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Social Data Collection

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Social Analytics & Insight

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Social Publishing

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Social Engagement

Sprinklr

Syncapse is a social media management solution built around features such as audience segmentation and analytics for key business performance indicators.

Syncapse

Social media management applications are software tools that allow organizations to manage social media-related activities across the enterprise. Although several of these tools attempt to handle the full range of social-related activity, many have particular strengths in one or more areas and companies often use more than one product to manage social media efforts.

LookSmart

Using complex keyword searches to surface insights from social media conversations.

Users can build complex keyword searches to surface and analyze the right set of social media conversations.

Users can filter out irrelevant search results through excluded keyword terms and other measures.

The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Scheduling posts to various social media channels and profiles from one interface.

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Users can target posts to audience members based on geolocation and other demographics.

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engaging with customers and responding to comments and inquiries via social media channels.

Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

Users can view the entire customer conversation history when responding to a mention.

Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Using the software to increase customer engagement and grow customer base via social media channels.

Users can discover and engage with new prospects, based on certain parameters.

Users can discover content from social media conversations and leverage it in marketing materials.

Users can manage and optimize paid social media posts across different channels.

Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Effective integration with social media networks, including the ability to monitor, publish and respond.

The software allows users to monitor, publish and respond via Twitter.

The software allows users to monitor, publish and respond via Facebook.

The software allows users to monitor, publish and respond via LinkedIn, including Groups.

Syncapse

Overview

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Pricing

Syncapse

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Product Details

What is Syncapse?

Comparisons

Compare with

Zoho Social

Sprout Social

Smarsh

Hootsuite

Meta Business Suite

Agorapulse

Buffer

Meta Business Manager

Khoros Marketing

Sprinklr Social

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