Synflows

Synflows Workflow Management is a solution designed to streamline and optimize business processes for organizations of all sizes. According to the vendor, this software is aimed at a wide range of professions and industries, including legal firms, financial services, mediation services, accounting firms, and educational institutions.

Key Features

Workflow management: According to the vendor, the software helps digitize and manage documents and work processes within an organization. It offers a customizable workflow management system built with modular components that can be tailored to fit the unique processes and ways of working of each organization. The software also includes a customer portal for collaboration with clients.

Customer Relationship Management (CRM): The vendor claims that the software provides visibility into suspects, prospects, customers, and other relationships within the organization's processes. It allows for easy establishment of connections between individuals based on organization or family. The software helps manage and maintain relationships with customers throughout the service lifecycle.

Dashboard for your employees: The software offers a centralized environment where advisors, lawyers, or other employees can access tasks and appointments across all cases and clients they have access to. It organizes work into sections such as tasks for today, tasks for the team, and other relevant timing or cross-sections. According to the vendor, the dashboard provides a comprehensive overview of relevant data, including tasks, deadlines, customers, and incoming correspondence.

MijnOmgeving (Customer Portal): According to the vendor, the software enables online collaboration with customers, allowing them to communicate, manage their own documents, and participate in the process. It ensures communication is GDPR compliant and eliminates the need for sensitive information to be sent via email. The software allows for personalized automated responses and direct communication with customers through the Engage chat-like module.

The Synflows App: The vendor states that the software provides flexibility for customers to access the customer portal through their mobile devices. It sends app notifications to inform customers about new tasks and allows them to view and respond to them. The app also enables customers to quickly upload documents by taking photos and uploading them directly to their digital dossier.

API integrations: According to the vendor, the software offers API connections to facilitate data sharing between systems. It allows for seamless communication between internal modules or applications from other vendors, reducing manual work, improving efficiency, and enhancing security.

Document Management: The vendor claims that the software allows for online document storage and the creation of digital dossiers for each customer. It can integrate with any Document Management System, such as Hyarchis, to allocate documents to the appropriate files and handlers.

CMS (Content Management System): According to the vendor, the software provides responsive websites tailored to the organization's needs. It allows for the integration of Synflows modules within the main website and empowers employees to make website updates and keep content up to date.