Synthesis Suite

Synthesis Suite, offered by Asergis Cloud, is a suite of cloud-based applications designed to enhance communication, collaboration, and relationship management within organizations. According to the vendor, this suite caters to businesses of various sizes, including small businesses to large enterprises. It is utilized by professionals and industries such as sales and marketing teams, customer support and service teams, IT departments, project management teams, and professional service firms.

Key Features

Team Collaboration: According to the vendor, Synthesis Suite empowers employees with tools for effective communication and collaboration, supporting remote work and enabling teams to work together from anywhere. It offers features such as document management, whiteboarding, screen sharing, and video conferencing.

Relationship Management: Synthesis Suite aims to help businesses enhance their relationship with customers by streamlining workflows and building customer intelligence. The vendor claims that it provides a smart CRM platform for sales automation, lead nurturing, and managing customer data. Additionally, it offers incident and ticket escalation management for streamlined customer support, along with a contact management tool for easily managing and sharing all contacts.

Cloud-based Unified Communications: According to the vendor, Synthesis Suite makes organizations more competitive through effective communication and collaboration. It provides video conferencing, audio and web conferencing, and document sharing capabilities. The vendor claims that it enables real-time screen sharing for effective remote collaboration and supports VoIP services, IVR, cloud telephony, and MI number for global communications. Additionally, it allows for smart call routing and unified messaging across various communication channels.

Global Communications: Synthesis Suite aims to help businesses improve their focus, customer service, and agility by managing enterprise communications from a single cloud-based platform. According to the vendor, it offers localized numbers for global communication with customers and provides tools for managing and responding to customer interactions from one intuitive interface. Furthermore, it supports audio conferencing beyond traditional boardrooms.

Video Conferencing: According to the vendor, Synthesis Suite enables effective remote communication by allowing participants to join meetings from multiple devices and platforms. It provides stable, high-definition video and clear audio for uninterrupted online meetings. Additionally, it supports real-time screen sharing and co-annotation for collaboration, along with features such as meeting recording, transcripts, and conference management.

Audio & Web Conferencing: Synthesis Suite offers high-quality audio conferencing for conversations with remote stakeholders, according to the vendor. It provides reservation-based and on-demand conferencing options, supports recurring conferences and operator-assisted conferencing, and enables meeting recording and transcripts for future reference or sharing. The vendor also claims that it includes features such as synchronous clipboard and remote printing.

Document Manager: According to the vendor, Synthesis Suite provides a secure document management tool for storing, managing, and accessing essential files. It allows teams to access, co-author, and update files from multiple devices, offers secure file sharing with DRM and password protection, and provides automatic synchronization of files to desktop for working offline. Additionally, it keeps track of file activity history for easy collaboration.

White Boarding: Synthesis Suite includes a collaborative whiteboarding tool for engaging remote audiences, according to the vendor. It allows for real-time collaboration, annotation, and drawing on virtual whiteboards, providing templates, shapes, and colors for visualizing thoughts, ideas, and concepts. The vendor states that it supports mobile and peripheral device interconnectivity and offers integration with other Synthesis applications for seamless collaboration.

Screen Sharing: According to the vendor, Synthesis Suite offers reliable remote desktop access and screen sharing capabilities. It enables sharing of PC screens live over the web with team members or stakeholders, supports cross-platform compatibility for different devices and operating systems, and includes features such as chat messaging, whiteboarding, and audio and video sharing. It also allows for remote device connection and synchronous clipboard.