Tapendium

Tapendium is a digital solution provided by Tapendium, a division of Benie Worldwide Pty Ltd., that aims to enhance the guest experience in upscale hotels. According to the vendor, Tapendium replaces traditional printed compendiums with interactive tablets, offering guests convenient access to hotel services, information, and personalized experiences. This product primarily targets upscale hotels and is intended for use by professionals in the hospitality industry, hotel management, guest services, operations management, and marketing and sales teams in the hotel industry.

Key Features

Tapendium Stay: According to the vendor, Tapendium Stay is a fully integrated and networked Guest Room solution that enables hotels to provide personalized in-room guest experiences through interactive tablets. It allows guests to easily browse and order from dynamic room service menus, request housekeeping items, control room features, make and receive calls, and seamlessly check out.

Tapendium Go: Tapendium Go is a mobile solution that, according to the vendor, eliminates the need for guests to download a separate app. It offers instant access to hotel services through a Progressive Web App Solution, enabling guests to conveniently order room service, make requests, and access various hotel amenities.

Tapendium Home: Tailored specifically for the retirement village sector, Tapendium Home, according to the vendor, enhances resident experiences by facilitating communication between residents and operators, streamlining maintenance processes, and providing customizable content and messaging.

Samsung Tablet: Tapendium partners with Samsung to provide high-quality tablets for the solution. According to the vendor, these tablets come in various sizes and options, including waterproof and drop-proof versions. They feature a seamless and user-friendly interface through a Progressive Web Application.

Progressive Web Application: According to the vendor, Tapendium utilizes HTML 5 technologies to deliver a rich, app-like user experience on guests' personal mobile phones. This eliminates the need for guests to download a separate app and ensures a smooth and convenient interface.

Mobile Device Management and Control: According to the vendor, Tapendium utilizes Samsung Knox® Security Platform for efficient and secure device management and customization. This ensures that the tablets are always in a known state and allows for centralized software updates.

Content Management System: According to the vendor, Tapendium's web-based content management system enables easy access, navigation, and management of content on the tablets. Hotel personnel can update content in real-time, personalize messaging, and manage user permissions.

Cloud Hosting: Tapendium leverages cloud hosting services for highly available and scalable hosting, providing hotel management with real-time insights and reports, according to the vendor.

Third-Party Integration and API: According to the vendor, Tapendium can be seamlessly integrated with various hotel management systems, including point of sale (POS), operational management, media, and entertainment systems, as well as room control systems. This integration streamlines hotel workflows and enhances overall efficiency.