TBS CRM

TBS CRM, developed by Technobase IT Solutions Pvt Ltd, is a Customer Relationship Management (CRM) software designed to streamline and optimize sales, marketing, and customer service processes. This solution caters to businesses of various sizes, ranging from small and medium-sized enterprises (SMEs) to larger organizations with up to 2000 employees. TBS CRM is aimed at sales and marketing professionals, customer service representatives, business development executives, as well as retail and e-commerce companies.

Key Features

Centralized customer database: According to the vendor, TBS CRM provides a centralized customer database where users can store and access customer information, interactions, and transactions.

Lead and opportunity management: The vendor states that users can efficiently manage leads and opportunities, track their progress, and prioritize them based on their potential.

Sales pipeline tracking: TBS CRM offers a visual representation of the sales pipeline, allowing users to track and monitor the progress of deals at each stage, potentially enabling timely follow-ups and increased deal closures.

Email integration: According to the vendor, TBS CRM seamlessly integrates with email platforms, allowing users to manage all email communications within the CRM system, reducing the need for application switching.

Task and activity management: Users can create and assign tasks, set deadlines, and track the progress of activities, potentially ensuring that important tasks are completed on time.

Sales forecasting: The vendor claims that TBS CRM provides powerful sales forecasting capabilities, enabling users to predict future sales based on historical data, trends, and market analysis, potentially aiding in resource allocation and decision-making.

Customer support ticketing: TBS CRM includes a ticketing system to efficiently manage customer support requests, track ticket status, assign agents, and provide timely resolutions, potentially enhancing customer satisfaction.

Mobile CRM access: According to the vendor, TBS CRM offers mobile access, allowing users to access and manage customer data, track sales activities, and collaborate with team members on the go, potentially improving productivity and responsiveness.

Customizable dashboards and reports: Users can create personalized dashboards and reports, tailoring them to their specific needs and preferences, potentially gaining valuable insights into sales performance, marketing campaigns, and customer behavior.

API integration: According to the vendor, TBS CRM allows seamless integration with third-party applications and systems through APIs, potentially extending the functionality of the CRM and integrating it with existing software ecosystems.