TechSee

TechSee is a visual engagement platform that utilizes augmented reality (AR) and artificial intelligence (AI) technologies to provide remote assistance and support. According to the vendor, TechSee enables customer support representatives, field service technicians, contact center agents, insurance adjusters, and retailers to offer visual support to their customers. This includes troubleshooting technical issues, guiding through product installations, or conducting remote visual inspections. TechSee aims to enhance issue resolution and customer satisfaction across various professions and industries.

Key Features

Real-time visual support: TechSee allows contact center agents to see what customers see through their smartphone cameras, potentially improving issue understanding and resolution.

AR annotations: Agents can use augmented reality annotations to visually guide customers, providing step-by-step instructions or highlighting specific areas of interest.

Screen sharing: TechSee enables agents to view and interact with the customer's screen, assisting with troubleshooting software-related issues and providing remote assistance.

Remote camera control: Agents can remotely control the customer's camera to gain a better view of the problem or guide them through physical inspections.

Remote expert assistance: Field technicians can receive real-time guidance from remote experts through the TechSee platform, potentially improving first-time fix rates and reducing the need for repeat visits.

AR overlays: Experts can overlay digital instructions or diagrams onto the technician's field of view, facilitating accurate performance of complex repairs or installations.

Image and video capture: Field technicians can capture images or record videos of the issue at hand, allowing for easy documentation and knowledge sharing.

Offline mode: TechSee's mobile app supports offline mode, ensuring technicians can access relevant information and guidance even in areas with limited connectivity.

Visual guides and tutorials: TechSee provides customers with visual guides and tutorials to help them troubleshoot common issues independently, reducing the need to contact support.

AI-powered search: TechSee's AI-powered search engine helps customers quickly and efficiently find relevant troubleshooting information.