Telefonix

Telefonix is a cloud communication service provider that offers a range of services, including VoIP phone systems, SIP trunking, and bulk SMS services. According to the vendor, Telefonix is designed to enhance productivity and reduce costs for businesses of all sizes in Malaysia. It is used by call centers, customer service teams, sales and marketing professionals, IT and technology companies, healthcare providers, as well as retail and e-commerce businesses.

Key Features

VoIP Solution: According to the vendor, Telefonix's VoIP solution allows businesses to make voice calls over an IP network using their existing devices. It utilizes the Session Initiation Protocol (SIP) to enable audio and video communication across multiple devices. The vendor claims that it offers flexibility for making local, long distance, and international calls over the Internet, potentially reducing communication expenses.

SIP Trunking: Telefonix's SIP trunking service, according to the vendor, provides a virtual analog phone line that can be connected to a PBX. This allows for outbound calls over the Internet without limitations on the number of concurrent calls. The vendor states that it also supports real-time two-way communication, enabling businesses to receive and reply to bulk SMS messages.

Bulk SMS Services: Telefonix offers bulk SMS services that allow businesses, marketing agencies, and community groups to communicate with a large group of people. According to the vendor, messages are delivered within seconds, making it suitable for time-sensitive campaigns. The vendor also claims that the service enables real-time two-way SMS communication, potentially increasing engagement rates.

VoIP Phone: Telefonix provides VoIP phones that utilize voice over IP technologies to transmit telephone calls over an IP network. These phones can be installed on various devices, including desktops, smartphones, laptops, and existing desk phones. According to the vendor, these phones facilitate efficient communication through voice, video, and text, allowing users to collaborate effectively.

Cloud Communication Services: Telefonix's cloud communication services eliminate the need for physical devices and offer a potentially cost-saving solution for businesses. The vendor claims that their cloud PBX voice solution comes with innovative features that can enhance workplace productivity. They state that these services are scalable and flexible, catering to businesses of all sizes.

Flexible Pricing Plans: According to the vendor, Telefonix provides flexible pricing plans to accommodate the needs of different businesses. They claim that businesses, whether small startups or large enterprises, can choose a plan that aligns with their budget and usage requirements. This, according to the vendor, ensures that businesses only pay for the services they actually need.

Reliable Network Infrastructure: Telefonix operates on a robust network infrastructure, according to the vendor, ensuring reliable and high-quality communication services. They claim to have redundant systems and advanced security measures in place, aiming to deliver uninterrupted communication for businesses.

24/7 Customer Support: Telefonix offers 24/7 customer support to assist businesses with any technical issues or queries. According to the vendor, their dedicated support team is available round the clock to ensure that communication systems are running smoothly.

Integration with Existing Systems: Telefonix claims to seamlessly integrate with existing systems, such as CRM software, email clients, and other business applications. This, according to the vendor, allows for streamlined communication and efficient workflow within organizations.

Scalability and Flexibility: Telefonix's services, according to the vendor, are designed to scale with the changing needs of businesses. They claim that businesses experiencing growth or seasonal fluctuations can easily add or remove users, channels, and features as required.