Telemation

Telemation is a call center software solution designed to streamline call center operations and improve customer service. According to the vendor, it is suitable for small to large call centers and is used by professionals and industries such as call centers, customer service, sales and marketing, fundraising, and market research.

Key Features

Phone Dialer: According to the vendor, Telemation offers a phone dialer feature that allows for automated call distribution in call centers of all sizes.

Automated Call Distribution: Telemation includes an Automated Call Distribution (ACD) system that efficiently distributes incoming calls to the appropriate service agents, as claimed by the vendor.

Telecommuting Software: The vendor states that Telemation supports telecommuting by allowing employees to work from home or remote offices.

Window On the Web: According to the vendor, Telemation provides a feature called "Window On the Web" that allows for web integration with the phone dialer system.

Voice Recording Software: Telemation includes voice recording software that allows for the recording of inbound and outbound calls for quality assurance and legal purposes, as claimed by the vendor.

Predictive Dialer: According to the vendor, Telemation offers a predictive dialer feature that automatically calls multiple numbers and only passes a call to an agent when a person has been contacted.

Softphone: The vendor states that Telemation provides a softphone feature that enables agents to make and receive calls directly from their computers.

Telephony Software: According to the vendor, Telemation includes comprehensive telephony software that supports various functionalities, including automatic call distribution, voice recording, and predictive dialing.

Emergency Broadcast Systems: Telemation includes an emergency broadcast system feature that allows for the quick dissemination of important messages to a large number of recipients, as claimed by the vendor.