Overview
What is TELUS International AI & Bots?
TELU International (formerly Xavient Digital) offers AI-driven and conversational intelligence and chatbot solution for customer engagement.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is TELUS International AI & Bots?
Telus International's chatbot capabilities enable users to create bots that are:
Informational
Informational
Informational bots understand natural language and can deal with customers’ basic questions by providing answers to generic FAQs resulting in a reduction in contact center volume.
Personalized
Integrated with a brand’s enterprise system, personalized bots have access to specific customer data, enabling interaction and resolution on a deeply individual level. From troubleshooting WiFi connections to providing targeted online shopping offers, personalized bots can improve First Contact Resolution (FCR).
Transactional
Pulling data directly from back-end systems, these bots execute specific transactions on behalf of customers, such as changing payment methods or account plans, improving operational efficiency in the process.
TELUS International AI & Bots Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |