The Diamond Reservation System

The Diamond Reservation System is a travel reservation platform designed to assist tour operators, online travel agents, and accommodation providers in managing customer reservations for various travel components. This includes flights, accommodation, transfers, vehicle hire, tours, and in-resort extras. The system aims to streamline operations and enhance customer satisfaction.

Key Features

Transport Reservations: The system allows for easy integration of different modes of transport, such as flights, rail, sea, or coach, into holiday packages. Users can allocate their own seats or access third-party transport products, ensuring a smooth reservation process for both customers and reservations agents.

Accommodation Reservations: The Diamond Reservation System provides essential functionality for managing reservations of hotels, apartments, villas, and chalets. Users have the flexibility to offer their own allocated accommodations or distribute them through third-party sales channels. The system supports multiple pricing models based on occupancy, per room, or per person.

Extras Reservations: Users can enhance travel packages by incorporating additional products like transfers, car hire, excursions, and ski equipment rental. They can choose between inclusive or chargeable extras, as well as mandatory or optional ones. This feature allows for the creation of comprehensive, all-in-one packages for customers.

Travel Agent Distribution: The system enables efficient setup and management of travel agents, from individual agents to large groups and chains. Users can manage contact details, credit limits, and commission levels. Additionally, the system supports industry Direct Debit schemes, simplifying financial transactions.

Insight & Operational Reporting: The Diamond Reservation System offers an extensive reporting system for management information and reporting functions. Users can export reports to Excel, email, view on screen, or print. The system is accessible 24/7 through a web browser, allowing staff in-resort, at the airport, or in the office to access the reports.

Customer Relationship Management: The system allows for comprehensive customer record management. Users can store customer details, reservations history, communication preferences, and contact history to provide improved customer service. This feature empowers reservations agents with complete customer information, enabling them to deliver personalized and efficient service.