The Layer

The Layer, developed by Layer Systems Limited, is a telecoms and IT software solution designed to support telecoms and IT companies in their digital transformation efforts. It offers a unique combination of industry-specific software and professional services to drive business growth. The Layer caters to small, medium, and large telecoms and IT companies, as well as managed service providers, unified communications providers, technology resellers, and other related industries.

Key Features

Telecoms & IT Software Solution: The Layer is a comprehensive telecoms and IT software solution that caters to the specific needs of telecoms and IT companies.

One Platform to Accelerate Your Business: The Layer provides a secure cloud-based platform that can be accessed from anywhere. It aims to help telecoms and IT businesses increase revenue and improve customer retention. The platform offers a unified login system to manage the entire customer journey, along with intelligent integrations and developer tools.

Boost Retention with High-Value Data: The Layer helps businesses retain customers and maximize revenue by providing valuable insights into customer accounts and purchase history. It facilitates cross-selling and upselling opportunities and enables fast lead-to-order conversion.

Analyse & Optimise: The Layer empowers businesses to transform their data into actionable insights. It offers real-time KPI reporting and intuitive dashboards to support informed decision-making.

Unlock Operational Efficiencies: The Layer streamlines business processes, reduces manual tasks and administrative time, and eliminates data duplication. It provides automated workflows and seamless integrations, ensuring a reliable and consolidated source of information.

Scale Your Business: The Layer is designed to grow alongside businesses. It offers flexible integrations that allow the addition of new tools and functionalities as businesses expand.

Speed up Quote to Invoice Time: The Layer features a configurable CPQ (Configure, Price, Quote) tool tailored specifically for the telecoms and IT industry. It enables the generation of signable PDF quotes, expediting the quote-to-invoice process.

Prospect Management: The Layer includes a presales module that facilitates lead nurturing. It offers task management capabilities, email templates, contract expiry tracking, and lead delegation. The platform also provides features such as appointment booking, feedback management, KPI setting, and reporting widgets.

Sales Management: The Layer simplifies sales processes with automation and intuitive tools. It enhances task management, forecasting, reporting, and overall sales operations by providing a comprehensive view of customer interactions. The platform enables real-time sales pipeline tracking, intuitive dashboards, and reporting capabilities. It also includes a feature-rich quote tool and supports renewals and cross-selling.

Customer Experience Management: The Layer offers a dedicated service module to enhance customer experience. It includes a highly customizable case management system, intelligent workflow automation, live widgets, SLA (Service Level Agreement) monitoring, and customer feedback tracking. The platform provides a 360-degree view of customer accounts and enables personalized and real-time interactions.