Thelgo

Thelgo is a software solution designed for call centers and contact centers, according to the vendor. It offers advanced operational features to potentially enhance productivity and efficiency in managing inbound and outbound calls, as well as automating call processes. Thelgo is suitable for businesses of various sizes, from small to large enterprises. It caters to call centers, contact centers, marketing and customer satisfaction divisions, sales and marketing teams, customer support teams, e-commerce businesses, and service-based industries.

Key Features

Chiamate Inbound: Thelgo, in conjunction with the VOIspeed phone system, enables the management of inbound calls in the call center. It can identify incoming calls and display the received number. Thelgo also allows for the association of phone numbers with various services or clients.

Chiamate Automatiche: Thelgo provides automatic calling through predictive dialing integrated with VOIspeed. It calculates operator availability and selects phone numbers in advance, assigning them to available operators.

Semplicità di utilizzo: Thelgo is a user-friendly software tool for call centers that can easily adapt to diverse business needs. The dialer automatically adjusts to maximize call center operator productivity.

Scenari di Utilizzo: Thelgo is designed for call and contact centers aiming to efficiently manage their operations. It is also suitable for marketing and customer satisfaction divisions looking to enhance productivity and customer service.

Panoramica: Thelgo is a software solution offering advanced features for telemarketing and teleselling. It enables the management of inbound and outbound calls, appointment scheduling, event management, and more. Thelgo can be utilized in various scenarios to improve productivity and achieve business goals.

Cloud Platform: Thelgo provides a cloud computing service, allowing the software to be used in different solutions without an initial investment. It offers a cost-effective and scalable solution for telemarketing and teleselling campaigns.

Tre Versioni: Thelgo is available in three versions: Basic, Pro, and Full. The Basic version includes all essential software features but is not connected to telephony. The Pro version includes the VOIspeed virtual phone system, offering additional functionalities like automatic call launching and precise call timing. The Full version encompasses all features of the Pro version, along with the Predictive Dialing module for optimizing call center operations.

Hardware: Thelgo offers a range of hardware solutions to enhance software functionality. These include gateways for IP transport of multiple access lines, splitters for training purposes, headsets for call center agents, and IP phones compatible with Thelgo.