Overview
What is Engageware?
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings,…
Low-Cost But You'll Need to Keep Your Eye On It
Great Online Appt Booking Tool but User Setup is Time Consuming
Confusing Schedule Rules, Clunky UI
TimeTrade - An effective tool for selected meeting times across organizations
Tried, True & a Tad Old School
Pricing
What is Engageware?
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Engageware?
Engageware Screenshots
Engageware Competitors
Engageware Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
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Reviews and Ratings
(16)Community Insights
- Business Problems Solved
- Recommendations
Users have found Engageware to be the most useful platform for scheduling requirements. With Engageware, users have been able to streamline their scheduling process, eliminating the need for back-and-forth emails with clients. This has allowed users to regain headspace and focus on more important tasks. Students, in particular, have benefited from the ease of making appointments through the website or email, reducing frustration and time spent on constant email exchanges. Users appreciate Engageware's automated notifications, which allow them to schedule appointments without having to talk to people or respond to emails. This not only saves time but also enhances professionalism by keeping calendars organized and ensuring that no important appointments are missed. Additionally, Engageware eliminates the need for endless back-and-forth email chains and allows users to quickly list available time slots, making scheduling more efficient.
Users commonly recommend TimeTrade as an efficient and professional resource for coordinating meetings and calls involving multiple people. It is seen as a productivity and lead qualification tool that helps users get answers faster and move on to the next lead or opportunity. TimeTrade is also praised as a complete time saver, making it a great tool for managing daily tasks and appointments.
Users highly recommend TimeTrade for scheduling online meetings with various individuals, as it simplifies the process and allows customers to choose a convenient time. It is also considered helpful for making appointments with customers, receiving positive feedback.
TimeTrade is highlighted as a user-friendly platform for scheduling 1:1 meetings, seamlessly integrating with Google Calendar. It reduces wasted phone/email tag time by enabling customers to book directly on users' calendars.
For client scheduling, TimeTrade is recommended as a useful tool that relieves users from determining the best time for clients. It is praised as a good scheduling software with outstanding support and ample tutorial materials.
TimeTrade's value lies in its integration capabilities with almost any website setup, serving as a landing page and saving time while increasing business efficiency. It is suitable for organizations of all sizes and fields.
Personal users find TimeTrade worth considering as it eliminates the need for back-and-forth emails to schedule meetings. To optimize its use, users suggest setting an end date for meetings and proactively blocking out personal calendar times.
Some users suggest improvements to TimeTrade's backend UI and integration control with Salesforce. Despite this, TimeTrade remains cost-effective compared to similar tools in the market.
To enhance results, users recommend following company best practices and continuously refining invites and messaging. TimeTrade can greatly improve salespeople's appointment generation through mass email outreach.
Overall, TimeTrade is highly recommended as an easy-to-learn and user-friendly scheduling program. Users suggest piloting it on a trial basis before committing.
While users appreciate TimeTrade's value, some suggest considering other vendors due to the high quality in this category. Nevertheless, TimeTrade is seen as a reliable and flexible product that enhances productivity.
In conclusion, TimeTrade is a valuable resource for coordinating meetings and calls, scheduling online meetings with various individuals, and making appointments with customers. It saves time, increases efficiency, and proves beneficial for both personal and business use.
Attribute Ratings
Reviews
(1-5 of 5)Low-Cost But You'll Need to Keep Your Eye On It
- Easy to add appointment setter to your website.
- Fairly simple process of setting up different types of appointments and lengths.
- Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
- If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.
- Saves me time by automating appointments.
- Low-cost, so little to no impact on budget.
Great Online Appt Booking Tool but User Setup is Time Consuming
- The customers really like that they can book time with our reps when it's convenient for both parties.
- TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.
- Setup is VERY cumbersome and takes quite a while. Should be less complicated and quicker.
- Sales often get done quicker and more get done after only 1 meeting than before since the times already work for both parties and the tool allows for easy re-scheduling.
Confusing Schedule Rules, Clunky UI
- Customized schedules for each employee.
- High degree of customization possible.
- Set-up doesn't require coding skill (even HTML).
- Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
- Customer support slow to respond, not always helpful.
- Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
- Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
- Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
- Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.
- We found it necessary for me to execute manual quality control measures on a weekly basis to ensure my team’s schedules were correct, which I buttressed with emails to the team encouraging them to check their schedules as well to make sure everything was accounted for.
- We missed several appointments due to conflicts in schedule rules between personal calendars and the team calendar—the conflicts between rules in two types of calendars leads to never-ending headaches for the administrator.
- Slow response time from customer service team left us hanging multiple times, one time requiring me to escalate to my manager who had to take time out of her day to call our rep and play ‘bad cop’
- TimeTrade is an effective tool for finding a meeting time that works for 2 or more parties at different organizations
- It's easy to get up and running using the tool
- It's fairly flexible in terms of building out open meeting windows for recipients to choose from
- I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time
- Timetrade gives me a better way to schedule discovery calls than back and forth email or Google Sheets
- Timetrade allows me to reserve times where my users can sign up to talk to me, and I'm alerted if and when they sign up
Tried, True & a Tad Old School
- It syncs with my business & personal calendar in real-time.
- They offer training via webinars.
- The support team is pretty responsive.
- It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.
- I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
- My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.
- TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.